Floor Lead

About the role

Do you believe in spreading kindness through genuine connections and purposeful actions that make the world a better place? If this resonates with you, we encourage you to apply to become a Floor Leader! The Floor Leader position performs a full spectrum of duties, contributing to an exceptional guest experience, employee satisfaction and the financial health of the business. This position will provide the Floor Leader an opportunity to gain a foundation of knowledge that will contribute to their professional development by working on special projects and participating in some of the day-to-day duties of the managers.

Why You’ll Love It Here: Embrace Kindness: Work in a supportive environment where your well-being and the well-being of our guest come first. Foster Connection: Build deep, meaningful relationships with guests and team members while creating stunning looks that boost confidence. Integrity at Every Turn: Deliver high-quality services that you can be proud of, knowing that we hold ourselves to the highest ethical standards. Celebrate Inclusiveness: Join a diverse team where everyone’s unique style and perspective are celebrated. Pursue Excellence: Thrive in a space where ongoing education, creativity, and personal growth are at the heart of everything we do.

Responsibilities

• Model the way for excellent guest service demonstrating a standard of excellence
• Perform the Manager on Duty shift in front of house/concierge desk, demonstrating a high level of care for all guests
• Collaborate with the General Manager to assess client survey feedback and formulate a follow-up action plan.
• Ensure our concierge team is well integrated into milk + honey and build strong relationships
• Participate