Floor Lead

About the Company

Are you interested in working for the world's largest cannabis market with a footprint that covers the entire breadth of the state of California? Are you someone who wants to be part of the growth of a fast-growing industry? At STIIIZY, our mission is clear: to provide the ultimate one-stop shop cannabis experience by offering exceptional customer service and diversified products. We strive to build long-term customer loyalty. We are building a consumer-centric organization focused on sharing the transformational potential of cannabis with the world.

Our STIIIZY product line is one of the best-selling cannabis brands in the market today, claiming the title of the best-selling vape brand across all BDSA-tracked markets and the best-selling brand overall in the California market. We are rooted in California and have expanded our operations across the United States, with even more growth on the horizon. Additionally, we’re building distribution networks to bring our products to over 60 countries worldwide.

We recognize that our employees are at the center of our success and take pride in a corporate culture that emphasizes our core values: Influence, Inspire, Innovate, Win, & Grow! Our employees come from a wide range of retail backgrounds, each bringing unique skills and talents to the table as we work together to continue our incredible growth.

About the Role

The Floor Lead is responsible for maintaining standard operating procedures at our retail store. This candidate will be an inspiring team member and leader, ready to ensure productivity and quality performance are met to achieve our long-term company vision.

Responsibilities

• Create and promote a healthy team culture where individual employees have the capacity and feel empowered to work autonomously while striving to meet a common collaborative goal.
• Lead, mentor, and inspire team members to continuously grow, learn, and evolve personally and professionally.
• Help build an exceptional team that will uphold and deliver our mission, vision, and goals to employees and customers.
• Set the standard for excellent customer service by providing guidance to staff on product knowledge, customer focus, and personalized service.
• Ensure the smooth and seamless functioning of operations.
• Collaborate with inventory control to ensure accurate product counts, proper labeling, and organization of products on the floor.
• Ensure strict adherence to all legal and regulatory requirements.
• Assist in onboarding new employees and provide ongoing training.
• Conduct regular performance evaluations to identify areas for improvement.
• Oversee cash handling procedures and maintain accurate financial records.
• Address customer concerns, resolve conflicts, and handle escalated issues in a professional and efficient manner.
• Oversee visual merchandising to create attractive product displays to enhance the customer experience.
• Enforce safety protocols and cleanliness standards, ensuring a safe and comfortable environment for both customers and staff.
• Assist in the store’s opening and closing protocols.
• Monitor the store’s energy by ensuring front-line employees are always greeting customers warmly, maintaining an upbeat and cheerful atmosphere, and ensuring customers leave 100% satisfied with plans to return.
• Administer and document all breaks to employees at appropriate times.
• Serve as the liaison between receptionists/sales associates and managers.
• Other duties as assigned.

Requirements

• Minimum 21 years of age.
• High school diploma.
• Full-time availability.
• Open availability preferred (must be able to work 2 weekend days, Friday-Sunday).
• 2 years of leadership experience in retail/hospitality.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Prolonged periods of standing, sitting at a desk, and working on a computer.
• Ability to stand for prolonged periods of time, bend, kneel, squat, and twist.

Schedule

Open availability is highly preferred; must be able to work nights, weekends, and holidays.

Benefits

• Partnered with United Food and Commercial Workers International Union (UFCW), which supports cannabis workers, patients, consumers, and community allies to help lead the development and stabilization of the emerging cannabis industry, securing better wages, protection, and benefits for workers.
• Retirement plan (IAP) with employer contributions.
• Full-time status based on seniority.
• Medical insurance for part-time and full-time employment.
• Paid training to learn about the history of cannabis, compliance, product knowledge, and sales.
• Sample incentives (when available).
• Annual employee appreciation discounts on STIIIZY merchandise.
• Paid holidays.
• Employee discounts on top of already highly competitive prices.
• Company-sponsored events and team-building activities.

Pay

$23.50 USD per hour.