Floating Superintendent

About the Role

The Floating Superintendent provides hands-on maintenance and operational support across multiple residential buildings. This execution-focused role assists site Superintendents and Program Directors by performing repairs, supporting preventative maintenance, and addressing operational needs to increase maintenance capacity and reduce work order backlog. The position requires high flexibility and adaptability, as assignments may change daily and involve multiple locations within the same day.

Responsibilities

• Perform assigned plumbing repairs (e.g., toilet rebuilds, leak repairs, minor pipe work).
• Complete minor electrical work (e.g., outlet and switch replacement within scope).
• Execute general repairs (patching, carpentry, hardware adjustments).
• Assist with servicing radiators, HVAC, PTAC, and similar systems (filters, basic diagnostics, draining, cleaning).
• Address maintenance issues in apartments and common areas across multiple sites.
• Perform all work safely, efficiently, and in accordance with established protocols.

Preventative Maintenance Support

• Execute assigned preventative maintenance tasks.
• Assist with seasonal preparation (e.g., winter readiness, inspections).
• Support building walkthroughs and condition assessments as directed.

This role does not include ownership or development of maintenance schedules.

Emergency Response

• Assist with urgent conditions, including active leaks, loss of heat, electrical hazards, building damage, or safety concerns.
• Take immediate containment action within scope.
• Assist with stabilization of conditions.
• Communicate status to site leadership and escalate issues beyond scope promptly.

This role is not responsible for independent emergency decision-making or overall incident management.

Work Order Execution & Documentation

• Complete assigned work orders within expected timeframes.
• Document all work performed clearly and accurately, including actions taken, materials used, and outcomes.
• Upload photos where required.

This role does not manage work order prioritization or backlog.

Cross-Site Operational Support

• Provide maintenance support across multiple buildings as assigned.
• Assist site Superintendents with workload balancing and backlog reduction.
• Support unit readiness and turnover work.
• Address building conditions under direction.

Assignments may shift between sites regularly based on operational need.

Communication & Coordination

• Take direction from Superintendents, Program Directors, or other leadership based on assignment.
• Adapt to varying site expectations, workflows, and priorities.
• Communicate status updates clearly across changing supervisors and locations.
• Confirm understanding of assignments before execution.

Digital Systems & Administrative Use

• Demonstrate basic competency in work order systems and tracking (e.g., RealPage, Microsoft Planner).
• Use email (Outlook) and team communication tools (Microsoft Teams) effectively.
• Document completed work orders and review assigned tasks and updates.
• Communicate status as required.

This role does not include responsibility for system oversight or administrative control.

Tools, Materials, & Support

• Maintain personal tools required for assigned work.
• Use materials appropriately and efficiently.
• Report supply needs to supervising staff.

This role does not include inventory management or purchasing authority.

Mobility & Deployment Expectations

• Report to different buildings as assigned daily.
• Be prepared to work at multiple locations within the same day.
• Adjust schedule and priorities based on real-time operational needs.
• Transition between sites efficiently without loss of productivity.
• Take direction from multiple supervisors depending on assignment.

Assignments may change with little notice based on emergencies, work order volume, staffing gaps, or operational priorities. The Floating Superintendent is expected to remain responsive and adaptable at all times.

Scope Limitations

• Does not hold primary responsibility for any individual building.
• Does not carry full accountability for building systems, compliance, or operational outcomes.
• Does not manage vendors or approve work.
• Does not control work order prioritization or backlog.
• Does not develop or manage preventative maintenance schedules.
• Does not serve as the primary decision-maker for building operations.

All work is performed under the direction of a site-based Superintendent, Program Director, or other leadership. This role is execution-focused and support-oriented.

Requirements

• Demonstrated experience in building maintenance or superintendent-level support work.
• Working knowledge of plumbing, minor electrical, and general repair work.
• Ability to safely perform maintenance tasks.
• Ability to follow direction and adapt across multiple sites.
• Basic familiarity with work order or property management systems.
• Strong reliability and work ethic.

Preferred:

• Experience in multi-unit residential buildings.
• Experience working in NYC buildings.

Performance Expectations

Work Completion

• Assigned work orders completed within expected timeframes.
• Tasks completed correctly and safely.

Quality of Work

• Repairs completed without rework due to error.
• Proper use of tools and materials.

Documentation

• Work orders include clear and accurate notes.
• Required photos and details are provided.

Responsiveness & Flexibility

• Timely response to daily assignments and schedule changes.
• Ability to transition between sites without delay or confusion.
• Effective performance across multiple locations and supervisors.
• No missed assignments due to failure to follow direction.

Communication

• Clear reporting of completed work and issues.
• Escalation of problems outside scope.

Reliability

• Consistent attendance and punctuality.
• Ability to integrate into multiple site teams.

Professional Accountability

The Floating Superintendent is responsible for executing assigned work safely, accurately, and reliably across multiple sites. This role requires:

• Strong technical execution.
• Adaptability and responsiveness to direction.
• Ability to operate effectively across changing environments, locations, and supervisors.
• Basic documentation discipline.

Failure to follow direction, respond to reassignment, complete assigned work, or adhere to safety standards will not be considered successful in the role.