Floating Site Coordinator (Nights)

Reports to: Floater/On-Call Manager
Location: Denver

Pay

$24.51 per hour, $1.00 per hour shift differential, $40 cell phone stipend

Benefits

• 401k matching
• 100% employer-paid premiums for health, dental, and vision insurance
• Paid vacation
• Holiday pay

Schedule

• 40 hrs/wk on site at MicroCommunity (MC), 10-hour shifts or 30 hrs/wk on site at MC, 10-hour shifts
• Primary shift: 9:30 pm–7:30 am; secondary shift: 7:30 pm–5:30 am when needed
• Additional time spent in organizational meetings, partner/coalition meetings, and community-member meetings
• Position travels to any MC site to fill open shifts as needed

Responsibilities

MC Operations

• Community Member Intake
  • Review all Policies, Rights, and Responsibilities with new community members
  • Complete Intake Form for HMIS data entry
  • Obtain signed Use Agreement acknowledging understanding and agreement to abide by policies
• Community Member Participation
  • Complete and record Daily Wellness Screening using sign-in log sheets
  • Perform site walks in coordination with MC Assistant
  • Monitor daily activities using the Daily Activity Log, including issues, incidents, and notable occurrences
• Accountability/Complaints/Compliance
  • Ensure community member compliance with MC Use Agreements; notify members when they are not in compliance
  • Track and record compliance notifications and follow-up plans
  • Report accountability and non-compliance to MC Manager
  • Support MC Manager with accountability process, including exiting community members when appropriate
  • Communicate with MC community members using stable, trauma-informed interactions
  • Distribute information effectively, including outreach schedule and resources
• Site Upkeep
  • Maintain cleanliness, safety, and accountability of the site
  • Clean community spaces and bathrooms
  • Conduct interior and exterior site walks
  • Perform snow removal, unit checks, accountability conversations, de-escalation, etc.
• Collaboration
  • Assist peer supporters with organizing and hosting community events
  • Connect community members to appropriate resources (case managers, medical outreach, peer supporters, etc.)

MC Programming

• Personal MC Community Member Support
  • Build relationships and establish rapport with community members
  • Support community members with progressing toward housing and employment goals
  • Connect MC community members to resource navigation and personal crisis support as needed
• Assist with coordination of Community Dinners

Conflict Management and Crisis Response

• Conflict Management and Resolution (in coordination with MC Manager)
  • Promote conflict resolution among community members
  • Ensure conflict is managed and resolved in a non-violent manner
  • Ensure follow-through on conflict resolution agreements
  • Submit records of conflict management and resolution to supervisor
• Violence/Threats of Violence (in coordination with MC Manager)
  • Support Lead Coordinator with responding and reporting to MC Manager if violence or threats occur
  • Exit community members as necessary in partnership with MC Manager

Metrics and Reporting

• Conduct HMIS data collection/input on an ongoing basis
• Support MC Manager with data collection and reporting as needed

Other Responsibilities

• Other duties as assigned; flexibility is required as the team is small and dynamic

Physical Requirements

• Ability to perform essential functions with or without reasonable accommodation
• Tasks may involve prolonged periods of standing, sitting, or walking
• Lifting and carrying objects up to 40 lbs
• Occasional reaching, bending, crouching, or kneeling
• Manual dexterity to operate tools, equipment, and technology
• Visual and auditory ability to respond to tasks and ensure safety

Cleaning Requirements

• Maintain a clean and safe environment in accordance with organizational and regulatory standards
• Cleaning tasks may include:
  • Sweeping, mopping, dusting, and disinfecting surfaces
  • Handling and proper disposal of cleaning supplies and materials
  • Using cleaning equipment such as shop-vac cleaners
• Follow safety and hygiene protocols to prevent hazards or contamination

Requirements

• High School Diploma or equivalent
• Homeless shelter operations experience is preferred
• At least one year of being successfully housed is preferred
• Experience in operating computerized office equipment and telephones
• Reliable transportation is preferred
• Cell phone to download and access CVC applications is required

Skills

• Cultural competence
• Time management with the ability to meet timelines
• Excellent written and verbal communication
• Administrative skills
• Conflict mediation/resolution skills
• Ability to relate to people from diverse backgrounds and experiences
• Trauma-informed approach
• Creativity and flexibility
• Resilience and thick skin