Floating Sales Consultant

Job Responsibilities

• Performs all sales and leasing activities to achieve the property’s revenue and occupancy goals.
• Greet and qualify prospects, conduct property tours and show apartments, and process applications, credit screening, and criminal background checks.
• Prepare the lease and move-in package, and ensure a smooth resident move-in and lease signing.
• Collects all pertinent information from prospective residents at move-in and records as appropriate.
• Stays informed about and collaborates with teams/leadership on current market and competitor conditions.
• Develops and implements short- and long-term marketing plans and goals to sustain occupancy.
• Follows the property’s established policies related to concessions, specials, and other programs to boost occupancy.
• Designs and executes marketing activities and events to create and drive traffic to the property.
• Uses the on-site property management software application to track apartment availability, record traffic and leasing activities, manage resident and prospect data, capture critical demographic and other information about existing and future residents, and review and analyze data.
• Ensures that the property and show units meet the Company’s standards for show quality.
• Follows-up with prospects and new residents within 24 hours to ensure satisfaction.
• Documents all follow up and classes leads during the lifecycle of the sales process.
• Executes and performs activities in support of the property’s lease renewal program.
• Responds quickly and courteously to resident and client/owner concerns and questions, and takes prompt action to solve problems and/or document and convey resident or other requests to the appropriate individual(s).
• Demonstrates customer services skills by treating residents, prospects, guests, and others with respect, answering questions, and responding sensitively to complaints about maintenance services.
• Interacts with all residents and acknowledges them by name.
• Attends community and networking events, aligns with local associations and community organizations, and participates in outreach marketing efforts to drive traffic to community and generate viable referral sources and new business leads.

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree in business, marketing, hospitality, or related field preferred.
• 1-3 years minimum of relevant experience in the application and usage of a sales, marketing, internet and customer service background sufficient to resolve customer complaints and issues and complete financial records, documents, and reports.
• Demonstrated ability to read, write, and communicate effectively to comprehend and complete legal documents, sell and explain apartment features, and answer questions.
• Maintain all licenses and/or certifications as required by State and Local jurisdictions.
• Valid driver’s license to drive a golf cart on property.
• Proficiency in word processing, spreadsheet, property management applications, and database management programs in order to complete required reports and documents.
• Proficiency and fluency in using the internet for marketing, advertising, and sales-related circumstances.