Floating Relationship Banker - Entry Level

About the role

The position of Floating Relationship Banker I is responsible for fulfilling our mission of providing customer care, quality service and community support while building lasting customer relationships by providing personalized financial guidance and offering tailored product solutions that help clients achieve their goals.

Responsibilities

• Supports both teller and platform functions; focuses on learning and providing excellent customer service.
• Accurately processes teller transactions and resolves basic customer inquiries.
• Identifies and refers simple sales opportunities while adhering to compliance and operational standards.
• Builds foundational banking, digital, and referral skills to progress toward relationship management.
• Operates personal computer and transaction scanner to process account activity, determine balances, and resolve problems within given authority.
• Reports malfunctions of equipment as directed.
• Performs official notary duties upon completion of becoming a Notary Public for the State of Indiana. All required costs associated with certification will be covered by GBC.
• Answers telephones and directs callers to proper Bank personnel.
• May gather data and process various reports (e.g., currency transaction, returned items, overdrafts, callbacks, etc.)
• May assist in opening and closing the vault daily; may assist in balancing vault currency and coin.
• May type routine letters, reports and forms.
• Maintains files, copies, scans and faxes documents, and orders and distributes supplies.
• Treats people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values; accepts responsibility for own actions.
• Assures compliance with all Bank policies and procedures and all applicable state and federal banking laws, rules and regulations.
• Completes administrative tasks correctly and on time; supports the Bank’s goals and values; benefits the Bank through outside activities.
• Performs the position safely, without endangering the health or safety to themselves or others and will be expected to report potentially unsafe conditions.

Requirements

• High school diploma or general education degree (GED); or related experience