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Jobs · OTHR · Tennessee

Floating Customer Service and Benefits Specialist

Helen Ross McNabb Center · Knoxville, TN · 2 days ago
OTHR$17.43/hrFull-time

Duties

  • Greets clients, visitors, and guests.
  • Maintains desk and complies with all security procedures.
  • Performs administrative and clerical support tasks if needed.
  • Performs basic filing and record keeping.
  • Performs other duties as needed.

Job Purpose/Summary

Employee in this position will be responsible for covering the front desk at Knox Children and Youth Center on Mondays and Tuesdays from 8-5, and on Fridays from 8-12 for a total of 20 hours a week. Employee may also be asked to travel 20 hours per week to all locations covering admissions and switchboard staff while on vacation, sick leave, or FMLA. The position works directly with clients in the process of registering, assessing client's eligibility for services, and maintaining current insurance eligibility and payer information. Also responsible for obtaining co-payment and/or cash collections of deductibles according to policy and procedure. Performs quality customer service and support for clients, center workforce and other professionals. Greets clients and visitors upon arrival at clinic and determines reason for visit. Other job duties include, but are not limited to answering phones and emails, entering information into our database, making copies, organizing files, making copies, scheduling, rescheduling, and canceling appointments, taking inventory and ordering office supplies for client benefits.

Typical Working Conditions/Environment

The position operates in an outpatient clinical setting.

Job Duties/Responsibilities

This job description is not intended to be all-inclusive; and employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities.

Compensation

Starting salary for this position is approximately $17.43 /hr based on relevant experience and education.

Schedule

Required work schedule is Monday through Friday, 8AM-5PM with 1-hour break. If ever irregular work schedule arises; supervisor will notify staff ASAP.

Equipment/Technology

Position requires the use of center computer, center phone and fax machine.

Qualifications

  • Prior administrative or clerical experience preferred.
  • Must have experience working with computers and technology.
  • Highly organized and able to multitask while working in fast paced environment while prioritizing tasks.
  • Excellent customer service skills.
  • Excellent time management and communication skills, both written and verbal.
  • Knowledge of client needs and clinical workflow according to client benefits position.
  • Maintaining most recent insurance eligibility information.
  • Willingness to learn and implement policy and procedures.
  • Able to work well within a team and independently.

Education/License

High School Diploma or equivalent.

Physical/Emotional/Social - Skills/Abilities

  • Handle with Care (HWC) training provided by McNabb.
  • Lifting up to 50 lbs. and ability to remove and place items from all levels of shelving.
  • Normal/corrected eyesight.
  • Ability to stand and sit for extended periods of time throughout the day.
  • Hearing within normal range.

    • Location

    Knox County, Tennessee (600 Arthur St)

    Contact Information

    Helen Ross McNabb Center is an Equal Opportunity Employer. The Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment. Helen Ross McNabb Center conducts background checks, driver's license record, degree verification, and drug screens at hire. Employment is contingent upon clean drug screen, background check, and driving record. Additionally, certain programs are subject to TB Screening and/or testing. Bilingual applicants are encouraged to apply. Compensation details: 16.92-16.92 Hourly Wage PI86bc4672ae9a-25448-40864077

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