Floating Community Manager

About the role

The Floating Community Manager plays a critical role in supporting and stabilizing our portfolio by stepping into communities as needed to provide leadership, operational oversight, and continuity. This role oversees all aspects of community operations, including team leadership, resident experience, compliance, and financial performance, while traveling between properties to support interim coverage and special initiatives.

Responsibilities

• Oversee daily operations at assigned communities, including leasing activity, maintenance coordination, resident relations, and regulatory compliance.
• Travel to communities as needed to provide interim management and operational support.
• Conduct regular property inspections to assess safety, cleanliness, curb appeal, and adherence to company standards.
• Support preventive maintenance programs, vendor coordination, and operational procedures.
• Provide hands-on leadership to stabilize high-need or transitioning communities.
• Serve as the primary point of contact for residents during interim assignments, ensuring prompt, professional, and solution-oriented service.
• Build strong resident relationships to support satisfaction, retention, and community engagement.
• Reinforce resident programs and identify opportunities to enhance the overall living experience.
• Provide leadership, coaching, and guidance to onsite teams while modeling accountability and teamwork.
• Partner closely with Community Managers, Regional Managers, and onsite staff to reinforce company processes and expectations.
• Assist with onboarding, training, and development of onsite team members as needed.
• Promote and model Living the Neiders Way by doing the right thing, communicating openly, pulling the wagon, and delivering legendary customer service.
• Support budget adherence, rent collection, delinquency follow-up, lease renewals, and occupancy goals.
• Review financial and operational reports to identify trends, risks, and opportunities for improvement.
• Ensure consistent documentation practices, including work orders, notices, vendor invoices, and resident files.
• Maintain compliance with Fair Housing laws, landlord-tenant regulations, and company policies.
• Step into communities experiencing leadership gaps, rapid growth, operational challenges, or turnover.
• Partner with Operations leadership to support audits, special initiatives, and process improvements.
• Provide feedback to Regional Managers regarding staffing needs, risks, and operational opportunities.

Requirements

• High school diploma or equivalent.
• Bachelor’s degree in business, real estate, or a related field preferred.
• 3+ years of experience in property or community management (multifamily preferred).
• Strong leadership and team management capabilities.
• Excellent customer service, communication, and organizational skills.
• Proficient with property management software and Microsoft Office applications.
• Knowledge of landlord-tenant laws, fair housing, and regulatory requirements.
• Valid driver’s license, proof of auto insurance, and reliable transportation required.
• Ability to provide coverage at multiple locations; frequent travel between assigned communities is required.

Physical Requirements

• Ability to frequently walk apartment communities, including leasing offices, common areas, parking lots, and grounds.
• Ability to climb stairs and navigate multi-story buildings as part of routine property inspections.
• Ability to stand, sit, bend, kneel, and reach for extended periods throughout the workday.
• Ability to lift, carry, push, or pull up to 25 pounds (e.g., files, signage, supplies, packages).
• Ability to operate standard office equipment, including computers, phones, printers, and scanners.
• Ability to drive between multiple community locations, sometimes on short notice, as part of floating coverage.
• Ability to work both indoors and outdoors, occasionally exposed to varying weather conditions during property walks and inspections.

Benefits

• Medical, Dental, and Vision insurance (eligible after 60 days).
• MetLife Supplemental Insurance options.
• Employee Assistance Program (legal, financial, and counseling services).
• 401(k) plan (after 90 days).
• Long-Term and Short-Term Disability options.
• 15 PTO days, 8 paid holidays, and 1 floating holiday.
• Wellness program and e-learning platform for ongoing development.

Job Code: 1000595