Floating Assistant Community Manager - Virginia Beach, VA /Hampton Roads, VA

About the role

The Floating Assistant Community Manager (ACM) supports the effective management and operations of multiple residential communities within Greystar. Based in Charleston, South Carolina, Greystar manages over $300 billion of real estate globally. This role requires learning community specifics and adapting to changing assignments.

Responsibilities

• Assist in the day-to-day operations of multiple properties, ensuring compliance with company policies and procedures.
• Oversee property maintenance, vendor relationships, and service contracts.
• Serve as a point of contact for residents or tenants, addressing inquiries, concerns, and facilitating positive interactions.
• Organize and coordinate community events to foster a sense of community and resident engagement.
• Aid in the leasing process, including conducting property tours, processing applications, and managing lease documentation.
• Collaborate with the marketing team to promote available units and community amenities.
• Support financial processes, including rent collection, budget tracking, and expense management.
• Handle administrative tasks such as answering phones, responding to emails, and maintaining organized and up-to-date records.
• Support the preparation of reports, presentations, and other documentation as needed.
• Conduct regular inspections of properties to ensure they meet company standards and address any maintenance or safety concerns.
• Stay informed about local, state, and federal regulations related to property management and ensure compliance.
• Assist in the implementation of policies to maintain a safe and secure environment.
• Participate in training programs and stay updated on industry best practices.
• Support the professional development of on-site property management teams.

Qualifications

• Bachelor’s degree from an accredited college or university preferred in Business Management, Real Estate, Hospitality, or related field.
• 1-3 years minimum of relevant experience that demonstrates the application of property management, sales, marketing, and customer service background sufficient to manage the day-to-day operation of an apartment community, resolve customer complaints and issues, complete financial records, documents, and reports, increase sales revenues, and coordinate the work of a team.
• Strong customer service and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Understanding of lease terms and lease enforcement, including collections.
• Excellent communication, conflict resolution, and customer service skills.
• Ability to adapt to different property environments and work independently.

Specialized Skills

• All licenses and/or certifications as required by State and Local jurisdictions.
• Valid driver’s license to drive a golf cart on property.
• Proficiency in Internet, word processing, spreadsheet, and database management programs in order to complete required reports and employment documents.
• Strong proficiency in using property management software (preferably Entrata, Yardi, and/or OneSite).

Travel / Physical Demands

Frequent exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous. Must be able to physically access all exterior and interior parts of the property and amenities. Must be able to push, pull, lift, carry, or maneuver weights of up to twenty (20) pounds independently and fifty (50) pounds with assistance. Rare or occasional travel may be required to attend business meetings, training classes, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.

Pay

The hourly range for this position is $28 - $30. Additional Compensation: Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location. Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance. Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.

Benefits

• Competitive Medical, Dental, Vision, and Disability & Life insurance benefits.
• Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
• Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service!
• Accrued vacation with tenure.
• Onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
• 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
• 401(k) with Company Match up to 6% of pay after 6 months of service.
• Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
• Employee Assistance Program.
• Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
• Charitable giving program and benefits.

Important Notice

Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to AskHR@greystar.com.