Floating Assistant Community Manager - Virginia Beach, VA /Hampton Roads, VA

About the Company

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 265 markets globally. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. The company has nearly $79 billion of assets under management, including over $35 billion of development assets and over $36.5 billion of regulatory assets under management. Founded by Bob Faith in 1993, Greystar is a provider of world-class service in the rental residential real estate business.

About the Role

The Floating Assistant Community Manager (ACM) plays a pivotal role in supporting the effective management and operations of multiple residential communities within Greystar. This dynamic role involves providing assistance to on-site Community Managers, ensuring a positive experience for residents or tenants, and contributing to the overall success of properties. The Floating ACM will need to promptly learn community specifics such as unit mix, amenity package, sub-market conditions, PMS reports, and client specifications. The geographic scope, supervisors, and assignments can change at any time.

Responsibilities

• Assist in the day-to-day operations of multiple properties, ensuring compliance with company policies and procedures.
• Oversee property maintenance, vendor relationships, and service contracts.
• Serve as a point of contact for residents or tenants, addressing inquiries, concerns, and facilitating positive interactions.
• Organize and coordinate community events to foster a sense of community and resident engagement.
• Assist in the leasing process, including conducting property tours, processing applications, and managing lease documentation.
• Collaborate with the marketing team to promote available units and community amenities.
• Support financial processes, including rent collection, budget tracking, and expense management.
• Work closely with the accounting department to ensure accurate and timely financial reporting.
• Handle administrative duties such as answering phones, responding to emails, and maintaining organized and up-to-date records.
• Support the preparation of reports, presentations, and other documentation as needed.
• Conduct regular inspections of properties to ensure they meet company standards and address any maintenance or safety concerns.
• Stay informed about local, state, and federal regulations related to property management and ensure compliance.
• Assist in the implementation of policies to maintain a safe and secure environment.
• Participate in training programs and stay updated on industry best practices.
• Support the professional development of on-site property management teams.
• For California only: Review all completed move-in files prior to submission to the Community Manager for review and approval.

Requirements

• Bachelor’s degree from an accredited college or university preferred in Business Management, Real Estate, Hospitality, or related field.
• 1-3 years minimum of relevant experience demonstrating property management, sales, marketing, and customer service background sufficient to manage the day-to-day operation of an apartment community, resolve customer complaints and issues, complete financial records, documents, and reports, increase sales revenues, and coordinate the work of a team.
• Strong customer service and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Understanding of lease terms and lease enforcement, including collections.
• Excellent communication, conflict resolution, and customer service skills.
• Ability to adapt to different property environments and work independently.

Skills

• All licenses and/or certifications as required by State and Local jurisdictions.
• Valid driver’s license to drive a golf cart on property.
• Proficiency in Internet, word processing, spreadsheet, and database management programs.
• Strong proficiency in using property management software (preferably Entrata, Yardi, and/or OneSite).

Work Environment

• Work in an office environment with frequent exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous.
• Ability to physically access all exterior and interior parts of the property and amenities.
• Ability to push, pull, lift, carry, or maneuver weights of up to twenty (20) pounds independently and fifty (50) pounds with assistance.
• Rare or occasional travel may be required to attend business meetings, training classes, or other situations necessary for the accomplishment of daily responsibilities.

Pay

The hourly range for this position is $28 - $30. Additional compensation may include participation in a quarterly or annual bonus program based on individual and company performance.

Benefits

• Competitive Medical, Dental, Vision, and Disability & Life insurance benefits.
• Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
• Generous Paid Time off: 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service. Additional vacation accrued with tenure.
• Onsite housing discount at Greystar-managed communities (subject to discount and unit availability).
• 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
• 401(k) with Company Match up to 6% of pay after 6 months of service.
• Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
• Employee Assistance Program.
• Critical Illness, Accident, Hospital Indemnity, Pet Insurance, and Legal Plans.
• Charitable giving program and benefits.

Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.