Floating Assistant Community Manager - NY/NJ

About the role

At Equity Residential, we're dedicated to creating thriving communities, and we invite you to be part of our team. Embracing values like Diversity, Sustainability, and Total Wellbeing, we foster a workplace culture of authenticity and collaboration.

Responsibilities

• Question Authority
• Walk the Talk
• Share Knowledge
• List, not just Hear
• See the Glass Half Full
• Take Educated Risks
• Enjoy the Ride
• Share the Spotlight
• Do the Right Thing
• Test Your Limits
• Support multiple communities by stepping in where needed to drive the full sales cycle, maintain operational excellence, and deliver an exceptional resident experience
• Travel between assigned communities to provide coverage and operational support as needed, ensuring continuity in performance and resident experience
• Drive the leasing and renewal process by building strong connections with prospects and residents, utilizing effective sales techniques, and maintaining in-depth knowledge of each community
• Lead, mentor, and support onsite teams in sales, marketing, and customer service to foster a positive and high-performing environment
• Manage financial transactions, including rent collections, payments, and audits, ensuring accuracy in resident files across multiple communities
• Explain lease provisions, oversee move-in processes, and conduct new resident orientations to ensure a seamless experience
• Respond promptly to resident inquiries, proactively address concerns, and follow up to ensure resolution and satisfaction
• Partner closely with maintenance teams to coordinate service requests and ensure timely completion of resident needs
• Adapt quickly to different team dynamics, property types, and market conditions while maintaining consistent execution of company standards
• Monitor market and property trends to support occupancy goals and provide insights for future business needs

Requirements

• Residential or commercial property management experience
• Ability to travel & support our properties in the NJ, NY Metro and Westchester County locations
• Customer service and sales experience
• High School diploma or equivalent
• A valid driver's license, good driving record, auto insurance, and reliable transportation is required if the employee will operate a motorized vehicle (e.g., car, golf cart) during their workday and/or as part of their role
• Computer literacy and effective communication skills. Must be able to effectively communicate both orally and in writing in English for all work-related purposes
• Knowledge of federal and state apartment housing laws
• Availability to work a flexible schedule, including weekends

Qualifications

• Office team employees, with limited exceptions, are required to use their own Smartphone to perform certain aspects of their job. The device must have updated software and must be password-protected and compliant with in-house security systems
• Ability to use the computer effectively and read written communications
• Ability to lift, push, pull or carry up to 15 pounds for the dissemination of documents, supplies, materials, etc. to various locations throughout the office/facility. May be required to climb stairs depending on the property structure

Skills

• Effective communication skills
• Computer literacy
• Ability to lift, push, pull or carry up to 15 pounds
• Ability to use the computer effectively and read written communications
• Ability to lift, push, pull or carry up to 15 pounds for the dissemination of documents, supplies, materials, etc. to various locations throughout the office/facility. May be required to climb stairs depending on the property structure

Benefits

• Medical, dental, and vision care
• 9 paid holidays, annual vacation time, paid sick leave, new parent benefits
• 401(k) Retirement Savings Plan, Rent Discounts, Competitive Compensation
• Paid Community Service Hours
• Leadership Development

Pay

$30.03 - $33.37/Hour

Schedule

Flexible schedule, including weekends