Floating Area Community Manager - New England

About the role

The Floating Area Community Manager is responsible for overseeing the day-to-day operations of multiple rental properties within the Greater Massachusetts area. This role requires a strong background in property management, excellent interpersonal skills, and the ability to manage a diverse team.

Responsibilities

• Assists in the due diligence and takeover process by completing file audits and unit inspections, as well as conducting interviews and facilitating onboarding processes
• Acts as a performance improvement resource to onsite team members by following up to provide individual coaching and one-on-one training, conducting remedial and refresher training, and suggesting education and training alternatives and options based on specific situations
• Provides input into the development of budget(s) for assigned communities by analyzing and evaluating financial statements, reviewing current and projected marketing information, and accessing operational reports that establish historic and predict performance patterns
• Maintains targeted revenues of assigned communities by ensuring rent and fees are collected and posted in a timely manner, making financial bank deposits, and preparing and reviewing monthly financial status reports
• Approves invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased, ensuring validity of certificates of insurance, coding charges to appropriate Chart of Account codes, and managing communication between the vendor/contractor, accounting, and the client/owner as needed
• Controls expenditures by staying within the constraints of the approved budget and manages the balance and maintenance of the petty cash fund
• Oversees the lease enforcement process by approving prospective resident applications, discounts and renewal leases, conducting periodic apartment inspections, following proper notice requirements, evicting residents, and imposing and collecting late fees and other charges as allowable and stated in the terms of the lease
• Establishes relationships with the appropriate housing officials and others affiliated with the academic institution(s) by staying informed about policies that may impact the community and residents, developing policies and guidelines for residents, communicating regularly with university representatives, and ensuring the community’s compliance with pertinent regulations
• Gathers, analyzes, and interprets current market and economic trends that may impact the property and implements short- and long-range marketing and leasing strategies to achieve the property’s occupancy and revenue goals
• Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues. Ensures the property’s maintenance team members comply with the Company’s standards with respect to responding and completing resident service requests
• Assists with establishing and implementing social media accounts, email templates, Craigslist/free online advertising templates, websites and search optimization, and other online tools
• Maintains online rating and reputation management sites and assists on-site team members with response recommendations
• Conducts regular property inspections and takes appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal
• Supervises property team members by interviewing, hiring, orienting, and training employees, and manages their performance in accordance with Company policies, values, and business practices
• Assists in managing the client/owner relationship by meeting with the owners, conducting property tours, providing updates and information about the property’s performance, and responding to owner requests as needed
• Completes various accounting, financial, administrative, and other reports and performs other duties as assigned or as necessary

Requirements

To succeed in this role, candidates should have:

• A minimum of 5 years of experience in property management
• A bachelor's degree in a related field or equivalent experience
• Proven leadership and supervisory skills
• Excellent communication and interpersonal skills
• Ability to work independently and manage multiple tasks simultaneously
• Strong analytical and problem-solving skills
• Knowledge of property management software and systems
• Experience working with academic institutions or similar environments

Qualifications

Candidates must have:

• A valid driver’s license
• Ability to travel to different locations within the Greater Massachusetts area
• Proficiency in Microsoft Office Suite

Skills

The ideal candidate will possess:

• Excellent written and verbal communication skills
• Strong organizational and time management skills
• Ability to work effectively in a fast-paced environment
• Knowledge of property management best practices
• Experience with property management software and systems
• Ability to work independently and manage multiple tasks simultaneously

Benefits

Greystar offers a comprehensive benefits package that includes:

• Competitive medical, dental, vision, and disability & life insurance benefits
• Generous paid time off
• Onsite housing discount at Greystar-managed communities
• 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter)
• 401(k) with Company Match up to 6% of pay after 6 months of service
• Paid parental leave and fertility benefit reimbursement up to $10,000 (includes adoption or surrogacy)
• Employee Assistance Program
• Critical illness, accident, hospital indemnity, pet insurance, and legal plans
• Charitable giving program and benefits

Pay

The salary range for this position is $99,000 - $115,000.

Schedule

This position is full-time and based in the greater Massachusetts area, with the expectation of flexibility to support communities across New Hampshire and Connecticut.