Floater Teller (Full Time) - OKC, Northwest

Responsible for performing a broad variety of financial services at multiple locations, including teller functions, customer service, and customer advocacy. Cross-sells services and maintains strong professional relationships.

Responsibilities

• Perform financial service functions:
  • Open, close, and maintain checking, savings, time deposits, IRAs, safe deposit boxes, and savings bonds
  • Answer customer questions and resolve problems regarding bank services
  • Assist with disputes involving online banking, Master Money, ATM services, or deposit accounts
  • Tele-consulting and meeting scorecard goals
• Perform teller functions:
  • Process deposits, withdrawals, loan payments, cash advances, cashier’s checks, money orders, and government bonds
  • Compute interest and process transfers
  • Open and close computer terminal accounts daily
  • Balance cash and transactions at end of day
  • Process payroll deduction starts, stops, and increases
  • Verify transactions and monitor deposit amounts for endorsement and negotiability
  • Detect and resolve discrepancies promptly
  • Maintain a record of no more than one proof error within a 30-day period
• Perform financial service functions in the Call Center (Lubbock Division only):
  • Assist customers with inquiries involving checking, savings, CDs, IRAs, loans, business, and trust accounts
  • Perform file maintenance and account changes
  • Assist with Bank on Call, online banking, and debit card services
  • Research and resolve customer account issues
  • Meet scorecard goals
• Handle additional duties:
  • Wire transfers, interest rate inquiries, safe deposit boxes, error resolution
  • Assist with deceased customer accounts, lost or stolen items, fraudulent activity, and teller services
• Establish and maintain effective business relations with customers:
  • Resolve customer requests and questions promptly
  • Provide account information via phone, mail, or in person
  • Process new accounts and changes to existing accounts
  • Maintain customer privacy and project the bank’s professional reputation
• Coordinate with area personnel and management:
  • Assist other tellers and staff as needed
  • Keep supervisor informed of activities and significant problems
  • Complete reports and records accurately and promptly
  • Attend meetings and training classes (weekdays, evenings, and/or Saturdays)
• Perform related duties:
  • Cross-sell bank services
  • Perform clerical duties as needed
  • Maintain a clean, secure, and well-maintained work area
  • Perform research and NSF duties as needed

Performance Measurements

• Teller functions performed efficiently, effectively, and accurately per established policies and security procedures
• Cash balanced with discrepancies resolved promptly; balancing record meets standards
• Strong business relations with clients; problems and inquiries resolved courteously and promptly
• Good working relationships with area personnel and management; assistance provided as needed
• Reports and records accurate, complete, and timely
• Consistently develops new client relationships and strengthens existing ones by identifying sales opportunities
• The bank’s professional reputation maintained and conveyed

Requirements

• High school graduate or equivalent
• At least one year of related experience or cash handling required; previous teller experience preferred
• Good communication, math, and typing skills
• Professional appearance, dress, and attitude
• Ability to operate related computer applications and business equipment (e.g., adding machine, typewriter, copy machine, coin/money counting machines, telephone)

Skills

• Understanding of bank operations preferred
• Mentor Program DNA Standard/UX
• Completion of all required training and webinars in 90-day plan
• CTR/MIL understanding
• IVIEW Product Knowledge
• SCO ATM Balancing
• WITS/Wires (minimum domestic)
• Risk Management
• Dual Control Experience

Schedule

• Monday - Friday: Varies
• Saturday: Rotating
• 40 hours per week

Travel Requirements

• Regular travel to branch locations within the division, including out-of-town travel
• Dependable transportation required
• Overnight or multiple-night stays may be required for some out-of-town locations
• Mileage reimbursement for travel outside a 25-mile radius of home or designated base location, per bank policy

Physical Activities and Requirements

• Frequent communication to convey detailed or important instructions accurately
• Average hearing ability to receive ordinary information
• Finger dexterity for typing and handling small objects
• Repetitive motion involving wrists, hands, and fingers
• Average visual acuity for preparing or inspecting documents and operating machinery
• Sedentary work; sitting most of the time, occasionally exerting up to 10 lbs. of force
• No hazardous or significantly unpleasant conditions (typical office environment)

Mental Activities and Requirements

• Apply common sense to carry out detailed but uninvolved instructions and deal with problems involving a few variables
• Perform basic math skills, including decimals, ratios, percentages, and graphs
• Use a passive vocabulary of 5,000-6,000 words; read at a slow rate and define unfamiliar words using dictionaries
• Write complex sentences with proper punctuation and use adjectives/adverbs
• Communicate in complex sentences using normal word order with present and past tenses and good vocabulary