Floater Teller (Full Time) - OKC, I-240

About the role

The role involves performing a broad variety of financial services at multiple locations including teller functions, customer service, and customer advocate functions. Responsibilities include opening and closing accounts, assisting with disputes, and cross-selling services.

Responsibilities

• Presents and explains Bank services and products to clients
• Answers questions and solves problems for clients
• Assists clients with disputes involving Bank online, Master Money, ATM services or deposit accounts
• Tele-consulting
• Meets goals set on scorecard
• Receives deposits in person or by mail
• Receives loan payments in person or by mail
• Processes cash advances, travelers’ checks, cashiers’ checks, money orders, government bonds, and similar transactions
• Disburses cash or check withdrawals in person, by telephone, or by mail
• Processes transfers
• Opens and closes computer terminal accounts daily
• Processes assigned cash and transactions and balances at end of day
• Verifies transactions
• Maintains files for each customer assisted
• Researches and resolves problems with customer accounts
• Assists customers with Bank on Call, Bank online, and Debit/Tillie card services
• Assists customers with checking, savings, certificates of deposit, IRA, loan, business, and trust accounts
• Performs file maintenance and account changes as needed
• Provides in person, by telephone, or by mail, information that customers may authorize concerning their account status
• Receives and processes new customer accounts and changes to existing accounts
• Receives and processes changes of name, addresses, and other account information as needed
• Maintains privacy of customer account information
• Ensures that the Bank's quality reputation is maintained and projected
• Assists area personnel as required
• Keeps supervisor informed of area activities and significant problems
• Completes required reports and records accurately and promptly
• Attends meetings and training classes that may be held on weekday, evenings, and/or Saturdays
• Actively and professionally cross sells Bank services
• Performs related clerical duties as needed
• Ensures that work area is clean, secure, and well maintained
• Performs research and NSF duties as needed

Requirements

• High school graduate or equivalent
• Previous Teller experience preferred
• Good communication skills
• Professional appearance, dress, and attitude
• Good math skills
• Good typing skills
• Ability to operate related computer applications and business equipment
• Regular travel to branch locations within the division (includes out of town travel)
• Dependable transportation
• Any mileage driven outside a 25-mile radius of associates home or designated base location will qualify for reimbursement in accordance with the Banks Mileage Allowance Policy

Qualifications

• Education/Certification: High school graduate or equivalent
• Required Knowledge: Understanding of Bank operations preferred
• Proficiencies: Mentor Program DNA Standard/UX All required training and webinars in 90-day plan CTR/MIL understanding IVIEW Product Knowledge SCO ATM Balancing WITS/Wires – min. domestic Risk Management Skill Dual Control Experience
• Skills/Abilities: Previous Teller experience preferred. Good communication skills. Professional appearance, dress, and attitude. Good math skills. Good typing skills. Ability to operate related computer applications and business equipment including adding machine, typewriter, copy machine, coin, and money counting machines, and telephone.