Floater Teller (Full Time) - Tulsa, Harvard

About the role

The role involves performing a broad variety of financial services including teller functions, customer service, and customer advocate functions. Responsibilities include opening and closing accounts, assisting with disputes, processing transactions, and cross-selling services.

Responsibilities

• Presents and explains Bank services and products to clients
• Assists clients with disputes involving Bank online, Master Money, ATM services or deposit accounts
• Tele-consulting
• Processes cash advances, travelers’ checks, cashiers’ checks, money orders, government bonds, and similar transactions
• Disburses cash or check withdrawals in person, by telephone, or by mail
• Processes transfers
• Verifies transactions
• Monitors deposit amounts and examines documents for endorsement and negotiability
• Resolves discrepancies promptly
• Provides excellent customer service and maintains strong professional relationships
• Works with wire transfers, interest rate inquiries, safe deposit boxes, error resolution, deceased customers, lost or stolen account related items or information, and forged or fraudulent activity
• Assists customers with Bank on Call, Bank online, and Debit/Tillie card services
• Performs file maintenance and account changes as needed
• Maintains files for each customer assisted
• Researches and resolves problems with customer accounts
• Provides in person, by telephone, or by mail, information that customers may authorize concerning their account status
• Receives and processes new customer accounts and changes to existing accounts
• Receives and processes changes of name, addresses, and other account information as needed
• Maintains privacy of customer account information
• Ensures that the Bank's quality reputation is maintained and projected
• Assists area personnel as required
• Keeps supervisor informed of area activities and significant problems
• Completes required reports and records accurately and promptly
• Attends meetings and training classes that may be held on weekday, evenings, and/or Saturdays
• Actively and professionally cross sells Bank services
• Performs related clerical duties as needed
• Ensures that work area is clean, secure, and well maintained
• Performs research and NSF duties as needed

Qualifications

• High school graduate or equivalent
• Previous Teller experience preferred
• Good communication skills
• Professional appearance, dress, and attitude
• Good math skills
• Good typing skills
• Ability to operate related computer applications and business equipment
• Regular travel to branch locations within the division (includes out of town travel)
• Dependable transportation
• Any mileage driven outside a 25-mile radius of associates home or designated base location will qualify for reimbursement in accordance with the Banks Mileage Allowance Policy

Skills

• Good communication skills
• Professional appearance, dress, and attitude
• Good math skills
• Good typing skills
• Ability to operate related computer applications and business equipment