Float Scheduler-Registration-MA

About the role

Performs a variety of administrative and clerical duties to manage patient registration and patient financial obligation. Assists with Medical Assistant duties as needed. Position is located at PVH Potomac Valley Hospital, 819 Mineral Street, Keyser, West Virginia, within the West Virginia University Health System (WVUHS). The role is non‑exempt with a scheduled weekly workload of 40 hours. Physical demands include frequent walking, standing, stooping, kneeling, reaching, pushing, pulling, lifting, and grasping; normal visual acuity; manual dexterity for keyboards, fax machines, telephones, and other equipment; and the ability to sit or stand for extended periods. The work environment is a high‑volume, fast‑paced outpatient clinic with exposure to communicable disease, constant interaction with patients, medical staff, and support staff, requiring considerable attention to detail, strong organizational skills, multitasking ability, and a solid understanding of medical insurance requirements and basic covered services.

Responsibilities

• Obtains demographic/billing/insurance information from patient/family/legal guardian and enters into the registration/billing systems for service and claim processing and scans insurance cards & photo identification.
• Provides to the patient information concerning insurance, payment of bills and hospital procedures.
• May complete managed care responsibilities in regard to obtaining pre‑certification and authorizations.
• Prepares WVU Medicine standard consent form, notice of privacy practice and/or other necessary paperwork related to registration and presents to patient/family/legal guardian for signatures.
• Obtains electronic signature for consent to treat and patient financial obligations.
• Collects deposits/co‑payments/deductibles/patient liability payments when applicable, provides patient receipt and documents payment in the registration/billing systems.
• Prepares armband for patient identification.
• Balances daily receipts and cash drawer for patient payments as needed.
• Follows up on accounts as indicated by system flags (courtesy dismissal/comments/red stickers).
• May initiate various screenings and obtains all pertinent information for coverage and completes appropriate paperwork.
• Performs medical necessity checks and completes Advanced Beneficiary Notice as needed.
• Schedules, reschedules, or cancels patients in accordance with hospital workflows.
• Checks for order completeness and validates order against scheduled service.
• Greets and escorts patients to exam rooms; prepares for physician visit by obtaining initial information and vitals.
• Assists with and/or performs immunizations, medicine refills, and ECG’s.

Requirements

• High school diploma or equivalent.
• State criminal background check and Federal background check (if applicable), as required for regulated areas.

Qualifications

• National Certification as CMA (preferred).

Skills

• Ability to accurately utilize applicable computer software and equipment for access processing and follow downtime procedures.
• Knowledge of procedures to report and/or document unsafe/hazardous conditions, incidents, and defective equipment per hospital policy.
• Considerable attention to detail, strong organizational skills, and ability to perform multiple tasks simultaneously.
• Ability to memorize a considerable amount of information and reference information not retained from written sources or appropriate personnel.
• Understanding of medical insurance requirements for payment and basic knowledge of covered services.
• Excellent written and verbal communication skills, with ability to understand written and verbal communication.
• Basic knowledge of medical terminology.

Schedule

Scheduled weekly hours: 40; Shift: Non‑Exempt.