Scheduler-Registration-MA

About the role

This position involves performing a variety of administrative and clerical duties to manage patient registration and financial obligations. It also includes assisting with Medical Assistant duties as needed.

Responsibilities

• Obtains demographic/billing/insurance information from patient/family/legal guardian and enters into the registration/billing systems for service and claim processing.
• Provides information concerning insurance, payment of bills, and hospital procedures to the patient.
• Completes managed care responsibilities such as obtaining pre-certification and authorizations.
• Prepares WVU Medicine standard consent forms, notices of privacy practice, and other necessary paperwork related to registration and presents to patient/family/legal guardian for signatures.
• Collects deposits/co-payments/deductibles/patient liability payments when applicable, provides patient receipt, and documents payment in the registration/billing systems.
• Prepares armband for patient identification. Balances daily receipts and cash drawer for patient payments as needed.
• Follows up on accounts as indicated by system flags (courtesy dismissal/comments/red stickers).
• May initiate various screenings and obtains all pertinent information for coverage and completes appropriate paperwork.
• Performs medical necessity checks and completes Advanced Beneficiary Notice as needed.
• Schedules, reschedules, or cancels patients in accordance with hospital workflows.
• Checks for order completeness and validates order against scheduled service.
• Greets and escorts patients to exam rooms; prepares for physician visit by obtaining initial information and vitals.
• Affords assistance with and/or performs immunizations, medicine refills, and ECG’s.

Qualifications

• High school diploma or equivalent.
• State criminal background check and Federal (if applicable), as required for regulated areas.
• Prior National Certification as CMA preferred.

Skills

• Accurately utilizes applicable computer software and equipment for access processing.
• Demonstrates ability to follow down time procedures.
• Knowledge of procedure to report and/or document unsafe/hazardous conditions, incidents, and defective equipment in compliance with hospital policy.
• Significant attention to detail, ability to be organized, and perform multiple tasks simultaneously.
• Ability to memorize a considerable amount of information and reference information not retained from written sources or from appropriate personnel.
• Basic knowledge of medical insurance requirements for payment and basic knowledge of covered services.
• Excellent written and verbal communication skills.
• Basic knowledge of medical terminology.