Registration & Scheduler

About the role

Acts as the first point of contact for all customers. Organizes and facilitates clerical administrative duties of the department. Performs a variety of cross-functional clerical and patient support duties including telephone, registration, scheduling, clerical administrative tasks, and data entry as they relate to the department. Responsible for patient chart maintenance and communication with physicians' offices as needed.

Responsibilities

• Contacts, greets, and communicates with customers.
• Answers telephone calls, retrieves and responds to voicemail messages, and directs information to the appropriate individual.
• Orients patients to the department with directions and instructions.
• Performs imaging support duties such as receiving and transferring incoming calls, generating reports, and retrieving images from the PACS system.
• Assists in maintaining efficient patient workflow.
• Maintains all records and ensures dissemination of files to designated or requesting parties.
• Ensures patients are appropriately prepared for their exams.
• Transports patients when necessary and assists Supervisor, Radiologist, and/or Technologists within the scope of the position as directed.
• Performs a variety of scheduling tasks including scheduling patients for initial and follow-up appointments, tracking no-shows, documenting in the appropriate system, and communicating with physicians if applicable.
• Provides schedules in the directed format to staff as needed.
• Performs registration duties including providing initial registration information, creating or choosing the appropriate electronic record, gathering signatures, coordinating medical authorization/referral, and financial responsibility.
• Completes daily data entry and scanning of patient registration information.
• Obtains authorization from insurance companies as applicable.
• Collects co-pays and payments required for procedures.
• Completes and submits daily deposits and/or billing as applicable.
• Completes patient chart processes in accordance with HIPAA, maintains charts with appropriate information, and communicates with insurance carriers and hospital billing for authorization updates.
• Ensures appropriate chart information is forwarded to medical records.
• Communicates with Workman’s Compensation and hospital billing for authorization updates and billing.
• Views email daily and provides the supervisor with appropriate information and memorandums.
• Maintains inventory of office supplies/forms and places orders as required.
• Performs other duties as assigned.

Requirements

• High School Diploma or GED required.
• 1 year of experience in a healthcare-related field with knowledge of medical terminology, or experience in scheduling and/or registration in a healthcare setting.
• 2 years of healthcare-related experience preferred, including scheduling and registration experience, or Patient Access, Outpatient Medical Imaging, Medical scheduling, or closely related experience.

Qualifications

• Fingerprint Clearance Card (FPC) - Required. Must have a current Fingerprint Clearance card or apply and be eligible for one within seven (7) working days after employment (Pediatric Behavioral Health Sites ONLY).
• Basic Cardiac Life Support (BCLS) - Certification preferred.

Location: Medical Office Building - 20745 N Scottsdale Rd, Scottsdale, AZ 85255
Shift: Day
Department: Gastroenterology-Thompson Peak
Time Type: Full time