Scheduler-Registration-MA

About the role

Performs a variety of administrative and clerical duties to manage patient registration and patient financial obligation. Assists with Medical Assistant duties as needed.

Responsibilities

• Obtains demographic/billing/insurance information from patient/family/legal guardian and enters into the registration/billing systems for service and claim processing and scans insurance cards & photo identification.
• Provides to the patient, information concerning insurance, payment of bills and hospital procedures.
• May complete managed care responsibilities in regard to obtaining pre-certification and authorizations.
• Prepares WVU Medicine standard consent form, notice of privacy practice and/or other necessary paperwork related to registration and presents to patient/family/legal guardian for signatures.
• Obtains electronic signature for consent to treat and patient financial obligations.
• Collections deposits/co-payments/deductibles/patient liability payments when applicable, provides patient receipt and documents payment in the registration/billing systems.
• Prepares armband for patient identification.
• Balances daily receipts and cash drawer for patient payments as needed.
• Follows up on accounts as indicated by system flags (courtesy dismissal/comments/red stickers).
• May initiate various screenings and obtains all pertinent information for coverage and completes appropriate paperwork.
• Performs medical necessity checks and completes Advanced Beneficiary Notice as needed.
• Schedules, reschedules, or cancels patients in accordance with hospital workflows.
• Checks for order completeness and validate order against scheduled service.
• Greets and escorts patients to exam rooms; prepares for physician visit by obtaining initial information and vitals.
• Affords assistance with and/or performs immunizations, medicine refills, and ECG’s.

  Qualifications

  • High school diploma or equivalent.
  • State criminal background check and Federal (if applicable), as required for regulated areas.
  • National Certification as CMA (preferred).

  Physical Requirements

  • Frequent walking, standing, stooping, kneeling, reaching, pushing, pulling, lifting, and grasping.
  • Visual acuity must be within normal range.
  • Manual dexterity to operate keyboards, fax machines, telephones, and other business equipment.
  • Sitting and/or standing for extended periods of time.
  • Reading and comprehension ability.

  Working Environment

  • High volume, fast paced environment.
  • Exposure to communicable disease.
  • Frequent interactions with patients, medical staff, and support staff daily on a continual basis.
  • Volume of patients very high.
  • Very fast paced and demanding office setting.

  Skills and Abilities

  • Ability to accurately utilize applicable computer software and equipment for access processing & demonstrates ability to follow down time procedures.
  • Demonstrate knowledge of procedure to report and/or document unsafe/hazardous conditions, incidents and defective equipment in compliance with hospital policy.
  • Requires the ability to understand medical insurance requirements for payment and basic knowledge of covered services.
  • Excellent written and verbal communication skills and the ability to understand written and verbal communication.
  • Basic knowledge of medical terminology.