Float Personal Banker 1 - Central Charlotte Area

About the role

We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

Responsibilities

• Promote good customer experience by consistently providing best in class customer satisfaction by adhering to and applying customer experience key behaviors in a friendly demeanor, exemplifying a can-do attitude, and portraying a willingness to help at all times.
• Have a developed rapport with the customer base and have knowledge of account ownership.
• Be responsive and timely with correspondence and problem resolution.
• Maintain a position of trust and responsibility by keeping all customer business confidential.
• Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times.
• Perform daily office responsibilities, working with the platform team, to maintain the efficient operation of the office.
• Maintain a balancing record that is in line with policy and have the ability to find and correct outages and to enlist help as needed.
• Maintain knowledge of the bank policies and financial center procedures, and take responsibility to keep up to date on any changes.
• Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Lead Customer Service Representative or other leadership as necessary.
• Demonstrate sound judgment in decision making, abiding appropriately to established guidelines and procedures.
• Actively involve self in daily huddles, sales meetings and staff meetings.
• Initiate conversations to uncover customer needs and effectively refer customers to business partners for the selling and cross-selling of bank products and services.
• Utilize appropriate tools for all referrals sent to business partners for tracking purposes.
• Consistent daily review of tools and dashboards for referral progression and monitoring of referral fulfillment to ensure proper disposition of referrals.
• Continuously increase knowledge and skills through self-motivation, formal education, seminars and in-house training.

Qualifications

• High school diploma/GED.
• Extensive cash handling, requiring ability to perform advanced math functions.
• Ability to interact comfortably and confidently with the public and demonstrate the initiative to initiate dialogue.
• In-depth knowledge of retail policies and procedures in order to perform the essential duties with minimal supervision, usually acquired with a minimum of 2 years of CSR experience.
• Able to work in a team environment with the ability to interact well, and in a positive manner, with co-workers and management.
• Flexibility in scheduling.
• Safe Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS).

Benefits

Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. Learn more on our 53.com Careers page.

Pay

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S.

Schedule

This position requires flexible scheduling.