Float Patient Access Rep. - Front Desk

Overview

Department : Central Scheduling

Hours: Full-time - 40 hours per week, typically Monday-Friday, 8:00 AM-5:00 PM. Float Availability Required: Monday-Friday, 6:00 AM-8:00 PM; weekends, 7:45 AM-approximately 2:00-3:00 PM. Typical shifts fall between 7:30 AM-5:30 PM. Evening and weekend availability may be required to support coverage needs.

Location : Will support various SBC locations as needed.

Qualifications

• Education/Certification/License: High school diploma or equivalent is required.
• Knowledge, Skills, And Abilities:
  • Must be a team player, professional, comfortable with computers and be customer service oriented.
  • Excellent phone, people and organizational skills.
  • Ability to pay attention to detail and efficiently multi-task in a highly productive clinical setting.

Responsibilities

• Standard:
• Greets and welcomes patients/guests in person and/or on the phone in a professional, respectful, confidential manner.
• Utilizes computer system accurately/efficiently for patient registration, appointment scheduling, charge posting.
• Utilizes all functions of phone system in directing calls to appropriate staff or service areas, ensuring minimal transfers.
• Documents are thorough, objective, concise, and follow appropriate legal guidelines.
• Communicates effectively with patients, staff, physicians, and other service areas, with professionalism and appropriate follow through, utilizing telephone, computer, and fax.
• Accurately and discreetly schedules, reschedules, cancels, and/or confirms patient appointments with provider per department protocols.
• Fulfills SBC Service Reimbursement Policies and utilizes up-to-date coding information.
• Accurately and consistently performs cashier functions, including collection of patient-owed dollars and balancing the cash drawer.
• Communicates with Business Office patient information required for billing.
• Maintains good working relationships with all contacts.

• Additional Responsibilities (Other departments as required):
  • Develops, pulls, and retrieves charts in a timely manner for surgery scheduling.
  • Responsible for completeness and accuracy of patient record. Files all patient records once complete while maintaining chart order.
  • Prepares new patient charts.
  • Communicates with Business Office patient information required for billing.
  • Maintains good working relationships with all contacts.