Flight Training Account Manager - SF50

Responsibilities

• Ensure decision-making that balances the needs of each customer, the company, and promotes long-term viability of the business.
• Champion excellence in business ethics, integrity, and build an environment with a high level of morale, motivation and engagement.
• Create a timely and responsive initial contact between Cirrus aircraft owners and Flight Training Operations to enhance trust.
• Clearly communicate the training path progression to set up each customer for successful completion of training requirements and fulfillment of mutual expectations.
• Liaise with Delivery Experience Account Managers, Regional Sales Directors, and Executive Directors/Sales to accommodate date changes or unique requests by the customer or the internal teams.
• Act as the central liaison for customer communication, verbal and written.
• Monitor and guide all Cirrus aircraft owners/customers through the multi-step training path, informing all involved parties of any developments that may affect the timeline, quality or duration of training.
• Ensure a safe, efficient, and fair schedule for Flight Operations pilots, considering extended training missions, weather limitations, aircraft availability, vacation requests, and other factors.
• Monitor and maintain the Training Management System for records and quality control auditing.
• Identify, compile and maintain various key metrics.
• Work closely with the scheduling team to determine capacity and demand planning annual based on historical data.
• Ensure all Flight Training Account Management processes are scalable for future business growth.
• Able to travel and establish meaningful relationships with sales and internal stakeholders.
• Daily customer/account contact to drive engagement and ensure training plans are communicated while ensuring customer expectations are met and managed.
• Upsells training options to increase Flight Training Revenue.
• Strategically plans customer training missions to optimize the training and delivery schedule.

Qualifications

• Bachelor's Degree in Business, Business Admin, Aviation, Management, Hospitality or related field required.
• 0-2 years of customer service, marketing, sales, hospitality, aviation or related field required.
• Basic knowledge of General Aviation.
• Average Aviation industry experience or working knowledge of aviation administration preferred.
• Ability to demonstrate sound judgement and effective communication skills (written and verbal).
• Ability to effectively manage stress, including competing work demands and multiple projects at the same time.
• Strong customer service orientation.
• Ability to prioritize and multitask in a dynamic environment.
• Ability to work with other departments and outside vendors.
• Ability to plan, design, execute, and supervise administrative processes to support customer service.
• Ability to clearly explain tasks when cross training to ensure uninterrupted customer service.
• Produces high quality results through thoroughness and accuracy when accomplishing tasks, both large and small.
• Well versed in standard Microsoft Office Software as well as Adobe suite.

Benefits

• Comprehensive Health Coverage: Medical, vision, dental, with additional dependent coverage options.
• Employer-Paid Coverages: Group term life, short- and long-term disability insurance.
• Flexible Spending Accounts: FSA and HSA offerings with company contributions to HSA.
• Well-being: Calm Health, Employee Assistance Program, and wellness incentives through medical provider.
• 401(k) Plan: Dollar-for-dollar match up to 5% after 90 days, with 100% vesting at 1 year of service.
• PTO: Various PTO plans starting at 100 hours accrued within the first year.
• Additional Time off Benefits: Paid holidays, 2 weeks of Paid Parental leave, paid time for funeral leave and jury duty.
• Career Development: Tuition reimbursement program and professional growth opportunities.
• Exclusive Discounts: Cirrus Store, partner and marketplace discounts available.
• Community & Engagement: Company and employee clubs at various locations.