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Coordinator, Inflight Training Management System

American Airlines · Fort Worth, TX · 2 days ago
Quality AssuranceFull-time

Why You'll Love This Job

Responsible for supporting the implementation, operation, and continual improvement of a Training Management System (TMS), including system support, troubleshooting, reporting, process enhancements, and user assistance for Inflight Training operations.

This role will support the auditing, issuance, and updating of Flight Attendant qualifications records in accordance with Federal Aviation Administration (FAA) and company policies.

What You'll Do

  • Support the build out, implementation, and continual operation of a TMS
  • Create and maintain playbook documentation for all processes, procedures, and design elements
  • Manage system records including building new user profiles, maintaining current records, and archiving historical records
  • Manage resource schedules, resolve scheduling conflicts, and assign trainees/instructors to applicable events
  • Develop training material and facilitate to downline users
  • Cook up with internal and external stakeholders to receive feedback and implement refinements in support of the broader business unit objective(s)
  • Cook up with the FAA, DOD, IOSA, IEP etc. to provide timely and accurate data for audits
  • Perform system-associated registration activities, including but not limited to report generation and specific assignment of flight attendants to training
  • Provide records and/or systems explanations to internal and external customers as requested
  • Manage day of class set-up for all training programs
  • Issue/Update Flight Attendant qualifications following completion of training
  • Flex to support additional duties, as needed

Minimum Qualifications

  • Education & Prior Job Experience: High school diploma or GED equivalency
  • Prior Job Experience: 2 years
  • Project Management Experience: 1 year

Preferred Qualifications

  • Education & Prior Job Experience: Bachelor’s degree or equivalent work experience

Skills, Licenses & Certifications

  • Advanced knowledge of MS Office suite including Excel and Access
  • Advanced knowledge of FOS and associated systems
  • Knowledge of Enterprise Learning Management System
  • Knowledge of Flight Attendant CBAM
  • Must be able to handle shifting priorities and work independently
  • Strong task organizational skills with adherence to developed business practices to ensure a high degree of accuracy
  • Ability to coordinate task(s) amongst team, as needed

What You'll Get

  • Travel Perks: Explore the world with more than 6,800 daily flights across our global network
  • Health Benefits: Access to health, dental, prescription and vision benefits, virtual doctor visits, flexible spending accounts, and more
  • Wellness Programs: Tools, resources, and support to help you stay well and be the best version of yourself
  • 401(k) Program: Employer contributions to your 401(k) program after one year
  • Additional Benefits: Discounts on hotels, cars, cruises, and more

Additional Benefits

  • Employee Assistance Program
  • Pet Insurance

Company Culture

At American Airlines, we believe in the power of inclusion and diversity. Our 20+ Team Member Business Resource Groups connect us to our customers, suppliers, communities, and shareholders, helping us reach our full potential and create an inclusive work environment to meet and exceed the needs of our diverse world.

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