Flight School Dispatcher

The Dispatcher plays a key role in creating a welcoming, professional, and supportive experience for Rocket Air Flight Academy students, instructors, and visitors alike. This role encompasses the duties of a Dispatcher with an additional customer service role. The Dispatcher is responsible for the successful day-to-day flight, ground, and simulator dispatching and training operations. The Dispatcher's daily duties and activities consistently lead to safe and successful training flights.

Responsibilities

• Coordinate daily flight schedules, aircraft assignments, instructor availability, and student training events
• Monitor aircraft status, maintenance restrictions, weather conditions, and scheduling conflicts to ensure safe and effective utilization of resources
• Maintain accurate dispatch records, flight schedules, training documentation, and operational reports in accordance with company procedures
• Serve as a communication link between students, instructors, aircraft maintenance, line service, and flight training personnel
• Provide exceptional customer service by assisting students and instructors with scheduling changes, training requests, billing, and operational support

Duties and Responsibilities

• Prioritize safety above all.
• Maintain and optimize the daily, weekly, and monthly flight schedule.
• Provide customer service with current and potential student customers.
• Manage customer billing and communication to include calls and the collection of payments.
• Utilize operational flight scheduling tools to ensure students are scheduled and processed for all lesson blocks.
• Manage customer accounts and assist customers with flight training goals.
• Communicate customer issues to Flight Operations leadership.
• Assist with the scheduling and observation of all accelerated flight training programs in support of the Student Services Manager.
• Support Flight Training Coordinator and assist with execution of all company directives.
• Assist the Fleet Coordinator in coordinating scheduled and unscheduled aircraft maintenance.
• Maintain the facility within company standards.
• Maintain knowledge of the scheduling and billing software systems.
• Perform general office duties and administration.

Qualifications

• High school diploma or equivalent required.
• Prior aviation experience required.
• At least one year of previous Part 141 dispatch experience preferred.
• Strong customer service skills required.
• Understanding of Part 141 regulations.
• Proficient in the use of MS Office and Flight Schedule Pro.
• Night, weekend, and holiday hours can be expected.
• Self-starter: motivated, team focused, and results driven.
• Strong presentation, organizational, and time management skills.
• Outstanding verbal and written communication skills.