Flight Coordinator I

Pay ranges from $20.50 - $22.50 per hour based on experience, plus a $3/night shift differential and $1/weekend shift differential.

About the role

The Flight Coordinator is responsible for receiving emergent and non-emergent telephone requests for patient transport. The Flight Coordinator assigns the most appropriate air unit to serve the customer’s request using a Computer Aided Dispatch (CAD) system. This role serves as the primary connection between the Flight Team and the resources they require, acting as the central hub for cross-functional communications support between Aviation, Maintenance, Operations, Clinical, and Administrative departments.

Responsibilities

• Demonstrate excellent customer service skills with all customers, co-workers, management, and the public.
• Receive and handle all customer requests for or about medical transports in a friendly, timely, and professional manner.
• Demonstrate excellent listening skills and accurately document all interactions.
• Communicate clearly both verbally and in writing.
• Assign and coordinate medical transport by air.
• Handle decline and cancellations of transport requests by offering alternate solutions or aircraft as appropriate.
• Maintain data entries in the Computer Aided Dispatch (CAD) system for all requests.
• Actively monitor aircraft while in flight and enter aircraft position reports into the CAD system.
• Communicate with the Flight Coordinator Supervisor when issues arise.
• Communicate with partners and Flight Team to facilitate transports as needed.
• Participate and contribute as a team member in various councils to accomplish organizational goals.
• Adhere to all company policies and procedures.
• Perform other duties as assigned.
• Demonstrate proficiency with job-related tools, including CAD systems, mapping software, communications equipment, multi-line telephone systems, and digital recording equipment.

Requirements

• Minimum 18 years of age.
• High School Diploma, GED, or equivalent.
• Detail-oriented with the ability to multi-task.
• Ability to function in a fast-paced, at times high-stress, work environment.
• Computer literate.

Pay

• 0-90 Days: Flight Coordinator Trainee - $20.50/hour initial hire rate.
• 90+ Days: Flight Coordinator I – $1.00/hour increase upon successful completion of training and manager evaluation.
• 180–365+ Days: Flight Coordinator II – $1.00/hour increase upon satisfactory demonstration of advanced competency and independent function.

Part-time requires a minimum of 48 hours per pay period.

Benefits

Learn about our comprehensive benefit options at GlobalMedicalResponse.com/Careers. Core behaviors include keeping care at the center, raising your hand, seeking to understand, finding a way together, and being accountable.