Flight Centre - Order Management Automation – Engineering Lead - Boston, MA

About the role

The Order Management Automation Engineering Lead at Flight Centre Travel Group (FCTG) is responsible for owning and shaping the future of automation across the business. This role sits within the Content & Workflow stream and involves leading the evolution of legacy automation (Compleat) while contributing to a next-generation Order Management platform.

Responsibilities

• Own the technical roadmap for Order Management Automation across Compleat and the emerging Order Management platform
• Set and enforce engineering standards across code quality, API design, testing, documentation, and deployment
• Make architectural decisions across VB.NET, C#, TypeScript, and JavaScript systems
• Drive API design and governance across REST, SOAP, and GraphQL integrations
• Evaluate automation approaches, balancing legacy platform stability with future platform direction
• Take full ownership of Compleat platform performance, reliability, incident response, and release management
• Act as senior escalation point for automation-related technical issues globally
• Partner with product and engineering leadership to guide migration from Compleat to the Order Management platform
• Contribute to development and integrations on the Order Management platform in alignment with Technical Architect direction
• Translate existing automation logic and business rules into scalable platform capabilities
• Lead, mentor, and develop a globally distributed engineering team
• Manage team capacity, prioritization, and delivery aligned to strategy
• Collaborate across time zones with product managers, stakeholders, and business analysts
• Evaluate emerging technologies and their relevance to automation and integration
• Willingness to travel domestically and internationally every quarter

Qualifications

• Proven experience leading engineering teams in enterprise environments
• Hands-on multi-stack expertise: VB.NET, C#, TypeScript, JavaScript
• Strong API design and integration experience (REST, SOAP, GraphQL)
• Experience with enterprise integration patterns (event-driven systems, messaging, orchestration)
• Background in automation systems, workflow platforms, or order management systems
• Strong understanding of CI/CD pipelines, DevOps, and source control practices
• Experience managing legacy systems alongside greenfield platform builds
• Familiarity with Azure, GitHub (including Actions), and Datadog (preferred)
• Knowledge of Compleat or similar enterprise automation tools (preferred)
• Experience in travel technology or TMC ecosystems (preferred)
• Strong leadership, communication, and stakeholder management skills
• Passion for AI-augmented engineering and continuous innovation

Work Perks

• Reward & Recognition: Regular Buzz Nights and Global Gathering
• Use your smarts: Quick thinking, expertise, and tenacity to solve problems
• Love for travel: Passion for travel and service
• Personal connections: Strong commitment to diversity, equity, and inclusion
• Career growth: Opportunities for professional and personal development
• Volunteering and fundraising: Support for nominated charities
• Flexible spending accounts: Options for health, wellness, and financial planning
• Employee assistance programs: Access to mental health resources
• Tuition reimbursement: Support for further education
• Stock purchase plan: Investment in company stock

Location

Boston, Massachusetts

Application Information

We anticipate offering an annual salary of $144,000 - $160,000. Base salary is dependent on relevant factors, including experience, geographic location, and job requirements. For this position, we encourage interested candidates to apply now.