Airline Operations Control Center Duty Manager

About the role

Sun Country Airlines is an agile, resilient airline with a rich history rooted in Minnesota. We offer diverse services including scheduled flights to destinations across the U.S., Canada, Central America, and the Caribbean, as well as charter and cargo operations worldwide. As an Airline Operations Control Center Duty Manager, you'll be part of a growing team dedicated to connecting communities with their loved ones and places.

Responsibilities

• Proactively and effectively manage the daily flight operations within the System Operations Control Center to ensure efficiency and compliance with safety and customer satisfaction standards.
• Maximize fleet utilization by coordinating with various departments on cancellations, consolidations, special stops, delays, ferry flights, and other operational matters.
• Provide tactical operational oversight to meet company safety, on-time performance, and customer satisfaction goals.
• Maintain compliance with delay checklists and ensure accurate daily operation reports.
• Communicate and coordinate operational irregularities to relevant departments and facilitate daily and irregular operation calls.
• Facilitate availability of carriers for sub-service operations and update the sub-service database.
• Aid sales with flight times, performance, aircraft/crew routings, flight numbering, and customer coordination.
• Act as primary liaison to charter operators and government agencies regarding aircraft delays.
• Demonstrate strong leadership skills in a fast-paced environment, maintaining focus and composure under stress.

Qualifications

• 3-5 years of airline operations experience, preferably in a SOC (System Operations Control) role.
• Previous experience as a Duty Manager, Dispatcher, or Crew Schedule Supervisor.
• Excellent communication skills, both verbal and written.
• Effective multi-tasking and problem-solving abilities.
• Proficiency in Microsoft Office applications.
• Ability to work collaboratively in a team environment.

Preferred Qualifications

• Bachelor’s degree in aviation, business administration, or a related field.
• Experience with airline operations software and systems.
• Leadership experience in a supervisory capacity.

Benefits

• Comprehensive benefit package including dental and vision PPO and high-deductible health plans.
• Health savings accounts (HSA and FSA).
• Dependent care benefits.
• Starting day one free standby and discounted travel privileges for employees, family, and friends.
• 401(k) match.
• Paid time off and holidays.
• Life and AD&D insurance.
• Employee Assistance Program.
• Fitness incentives and stop smoking support.

Pay

$72,000 - $78,000 USD annually.

Schedule

Full-Time, Exempt.

Work Location

Minneapolis, MN (onsite).

Supervisory Responsibility

None.