Flight Centre - Assistant Team Leader, Product Management (Order Management Automation) - Remote, USA

About the role

The Assistant Team Leader, Product Management (Order Management Automation) role is available within the Order Management Automation team at Flight Centre Travel Group (FCTG). Based in the USA, this global-facing role involves owning and maintaining the AMER Compleat product backlog, driving sprint delivery, and serving as the frontline product partner for regional operations.

Responsibilities

• Own and maintain the AMER Compleat product backlog, including grooming, prioritization, and defining clear acceptance criteria
• Translate regional stakeholder requirements and operational insights into actionable user stories
• Plan and facilitate Agile sprint ceremonies, including planning, stand-ups, reviews, and retrospectives
• Track sprint progress, ensuring delivery commitments are met on time
• Partner with engineering leads to align on capacity and delivery timelines
• Serve as the L3 product support lead for AMER Compleat platform queries
• Triage incoming issues, assess severity, and coordinate resolution with product and engineering teams
• Identify recurring issues and feed insights back into backlog prioritisation
• Collaborate with AMER stakeholders to understand regional priorities and operational needs
• Maintain strong communication with the global product team to ensure regional alignment
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive

Qualifications

• 2–4 years’ experience in product management, product ownership, or business analysis with strong backlog management exposure (COMPLEAT)
• Proven experience working in Agile/Scrum environments and running sprint ceremonies
• Strong communication skills with the ability to write clear user stories and provide concise status updates
• Comfortable collaborating with engineering teams and understanding technical constraints
• Experience with data or reporting tools such as Excel, Notion, or Smartsheet (preferred)
• Interest in AI tools and their application within product workflows (nice to have)

Work Perks!

• Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering
• Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out
• Love for travel: We were founded by people who wanted to travel and want others to do the same
• Diverse, equitable, and inclusive workplace: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day, Employee Resource Groups, DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols
• A career, not a job: We offer genuine opportunities for people to grow and evolve
• Back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development
• Giving Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program, LEED® Gold-certified office spaces, and 1 paid Volunteer Day per calendar year
• Benefits Include: Paid Time Off, Travel perks/discounts, Health & Wellness Programs and Employee Financial Wellness Services, National/International Award Nights and Conferences, Health benefits including, medical, dental, vision, gender affirming care, and fertility care, Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability, Flexible Spending Accounts, Employee Assistance Program, 401k program with partial match, Tuition Reimbursement Program, Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions, Global career opportunities in a network of brands and businesses