Flight and Ambulance Change Management Program Manager

About the role

The Manager of Change Management leads, coordinates, and sustains effective change management processes across Intermountain Flight and Ambulance Services. This role ensures organizational, operational, and clinical changes are implemented smoothly with minimal disruption, maximum staff and stakeholder engagement, sustained outcomes, and compliance with 14 CFR Part 5.55 and Intermountain Change Management best practices. The position integrates change management with safety, human factors, and education to build a resilient, adaptive, and high-performing medical transport team.

Responsibilities

• Develops, implements, and maintains a comprehensive change management framework for clinical, aviation, maintenance, and support functions, ensuring alignment with FAA, CAMTS, and organizational requirements.
• Leads change initiatives by planning, communicating, and executing change strategies that prioritize people, safety, and operational excellence.
• Serves as a liaison between Intermountain Flight and Ambulance Services and external customers, facilitating collaborative change processes and ensuring stakeholder needs are addressed.
• Conducts impact assessments, stakeholder analyses, and readiness evaluations to identify potential barriers and enablers to change.
• Designs and delivers change management training, communication plans, and support resources to ensure staff engagement and understanding.
• Monitors and evaluates the effectiveness of change initiatives through feedback, performance metrics, and incident trend analysis; adjusts strategies as needed.
• Integrates lessons learned from audits, investigations, and safety reports into change management practices.
• Supports the Internal Evaluation Program (IEP) and Safety Management System (SMS) by ensuring changes are risk-assessed, documented, and compliant with regulatory standards.
• Facilitates post-implementation reviews and continuous improvement cycles for all major change initiatives.
• Develops and presents change management data, progress reports, and trends to leadership and safety committees.
• Promotes a culture of adaptability, open communication, and shared ownership of change throughout the organization.
• Stays current with industry best practices, regulatory changes, and emerging trends in change management and medical transport.

Requirements

• Demonstrated experience in change management, project management, or process improvement in healthcare, aviation, or related fields.
• Working knowledge of safety management systems, regulatory compliance, and accreditation standards.
• Experience with adult learning principles and training delivery.
• Ability to work independently and collaboratively, set realistic goals, and meet deadlines.

Preferred Qualifications

• Associate or bachelor’s degree in business, healthcare, safety, aviation, or a related field.
• Previous experience as a change manager or project manager in clinical or aviation settings.
• Certification in change management, project management, or process improvement (e.g., Prosci, PMP, Lean Six Sigma).
• Knowledge of helicopter air ambulance operations (14 CFR Part 135 Subpart L).
• Knowledge of CAMTS and other applicable medical transport standards.

Skills

• Change Management Methodologies
• Medical Transport Standards
• Aviation Safety Regulations
• Communication
• Stakeholder Engagement
• Conflict Resolution
• Negotiation
• Data Analysis
• Project Management
• Diplomacy
• Leadership

Physical Requirements

• Ongoing need to see and read information, documents, monitors, identify equipment and supplies, and assess customer needs.
• Frequent interactions requiring verbal communication, hearing, and understanding spoken information quickly and accurately.
• Manual dexterity to manipulate complex and delicate equipment, including frequent computer use for typing and accessing information.

Location & Schedule

This position is located at Valley Center Tower in Murray, Utah, with scheduled weekly hours of 40.

Pay

The hourly range for this position is $44.99 - $69.44, dependent upon experience.

Benefits

Intermountain provides a comprehensive benefits package covering a wide range of programs to foster wellness, including mental, physical, and financial well-being. Learn more about our benefits package here.