Change Management Program Manager

About the role

The Change Management Program Manager, is the sole subject matter expert in the design and improvement of existing processes and tools across Alaska Airlines. This role defines long-term strategy for design and improvement processes and exercises considerable latitude and initiative to solve change management practices that drive commercial and operational results and behavioral changes.

Responsibilities

• Partners with the director to define long-term strategy for continuous-improvement processes and change leadership that have high impact on business performance
• Exercises considerable latitude and initiative to analyze current processes and/or implementation strategies to identify issues and opportunities, including assessment of structure, governance, capabilities, process quality, efficiency and effectiveness, measurement, training, readiness and communication
• Designs and makes decisions on new processes and change management approaches, as warranted, to meet the objectives of the prioritized programs
• Led cross-divisional teams to develop and implement new or improved processes that deliver significant and successful changes to the business
• Partner with the director to build collaborative, process-centric cross-divisional teams and processes to influence and sustain improvements and changes
• Influence across company and several levels up to promote a continuous improvement culture, including change management, that automatically drives future initiatives on a consistent basis, ultimately to generate multi-year value creation strategies
• Maintain expertise of process improvement trends, change management techniques and leading practices occurring in the marketplace and works with management to facilitate strategic direction and process enhancement
• Develops and maintains process improvement and change management course work and self-serve tool set in support of company objectives
• Manage Statement of work (SOW) outcomes/deliverables for contractors and temporary staff
• Provide change management expertise to contractors and less experienced resources
• Partner with the director to prioritize requests and level-load work across the team in alignment with priorities
• Lead Continuous Improvement/Change Management community of practice

Requirements

• 7 years of experience in management consulting, project management, change management, organizational development, Lean/Six Sigma process improvement, or related experience
• Bachelor’s degree with a focus in business administration, organizational development, or a related discipline, or an additional two years of training/experience in lieu of this degree
• Proven project and change management skills, and the ability to apply research and best practices to existing business problems
• Experience using a data-driven approach for decision making and solution implementation
• Ability to lead analysis studies in multiple areas and lead project definition and recommendations
• High school diploma or equivalent is required
• Minimum age of 18
• Must be authorized to work in the U.S.

Preferred Experience

• Experience in a leadership role managing projects that directly affect multiple organizations, departments, and/or the entire company
• Deep business acumen that allows for quick development of strong relationships with senior leaders to effectively influence and collaborate to meet organizational needs

Job-Specific Skills

• Expertise in process improvement trends, change management techniques and leading practices
• Strong project and change management skills
• Data-driven decision making and solution implementation
• Ability to lead analysis studies and project definition

Benefits

Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
Comprehensive well-being programs including medical, dental and vision benefits
Generous 401k match program
Annual bonus plans
Generous holiday and paid time off

Pay

$122,800-$184,200 / year
Pay will be based on multiple factors, including and not limited to location, relevant experience/level and skillset while balancing internal equity relative to other Alaska/Hawaiian/Horizon employees.

Schedule

Full-Time

Regulatory Information

Equal Employment Opportunity Policy Statement
It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment.

Government Contractor & Department of Transportation (DOT) Regulations

Alaska Airlines, Hawaiian Airlines & Horizon Air are regulated by the Department of Transportation (DOT – regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Hawaiian Airlines/Horizon Air and any employment offer will be withdrawn.