FlexSteel - Field Services Superintendent

About the role

The Technician Supervisor at FlexSteel is responsible for overseeing technicians and managing field-related customer service issues. They provide supervision, direction, and assistance to technicians, ensuring adherence to installation programs and maintaining quality standards.

Responsibilities

• Supervise technicians to ensure schedules and priorities align with client needs.
• Achieve maximum utilizations of manpower and equipment without compromising safety or quality.
• Plan and organize work processes, workloads, and staff assignments as a subject matter expert (SME).
• Train, motivate, and evaluate technicians to comply with installation programs.
• Communicate plans, policies, and procedures to staff and disseminate field operations related information and feedback to management.
• Resolve issues related to field work and customer complaints.
• Prepare and distribute communication alerts as required.
• Validate time entry with Dispatchers for Financial Tracking (DFT) on a weekly basis.
• Review deficiencies on a weekly basis and disseminate as needed for corrections.
• Provide ongoing guidance and support to technicians in various ways.
• Support in deployment or connection installation when FPT services are in high demand.
• Perform other duties as directed by Company management.
• Identify untrained contractors who could be good matches for future projects.
• Perform ride-a-longs with field technicians in assigned regions to help coach/train for current and future development.

Requirements

• High School Diploma or Associates Degree, plus at least five years of supervisory experience in pipeline construction or a related industry.
• Strong supervisory, organizational, decision-making, and planning skills.
• Extensive knowledge of pipeline construction, spoolable product installation, and associated equipment, maintenance, and operational considerations.
• Self-driven and capable of working independently.
• Excellent communication skills.
• Strong health and safety emphasis with current certifications.
• Computer skills (Excel, MS Word, Outlook, PowerPoint).
• Valid driver's license.
• Ability to wear personal protective equipment (PPE).
• Travel to remote locations.
• Work in various weather conditions.

Qualifications

• High School Diploma or Associates Degree.
• At least five years of supervisory experience in pipeline construction or a related industry.
• Strong supervisory, organizational, decision-making, and planning skills.
• Extensive knowledge of pipeline construction, spoolable product installation, and associated equipment, maintenance, and operational considerations.
• Self-driven and capable of working independently.
• Excellent communication skills.
• Strong health and safety emphasis with current certifications.
• Computer skills (Excel, MS Word, Outlook, PowerPoint).
• Valid driver's license.
• Ability to wear personal protective equipment (PPE).
• Travel to remote locations.
• Work in various weather conditions.

Skills

• Supervisory skills.
• Organizational skills.
• Decision-making skills.
• Training and evaluation skills.
• Communication skills.
• Health and safety emphasis.
• Computer skills (Excel, MS Word, Outlook, PowerPoint).
• Personal protective equipment (PPE).
• Travel and remote location work.
• Weather condition adaptability.

Benefits

FlexSteel offers competitive benefits including health insurance, retirement plans, and paid time off.

Pay

Compensation is commensurate with experience.

Schedule

Hours are typically full-time, with flexibility based on project needs.

Company Information

FlexSteel is an innovation-driven flexible pipe technology company committed to Safety, Quality, Human Development, Delivery, Innovation, Productivity, and excellence in all we do. The company fosters an energetic and passionate culture with a focus on hiring top talent and developing employees.