FLEX Senior Director, Change Management, Communications and Stakeholder Engagement

Additional Information Job Number26123276 Job CategoryHuman Resources Location7750 Wisconsin Avenue, Bethesda MD 20814, United States VIEW ON MAP ScheduleFull Time Located Remotely?N Position Type Management Pay Range: $72.59-$111.05 per hour Job Summary The FLEX Senior Director, Change Management, Communications and Stakeholder Engagement is a key member of the Business Transformation Office team responsible for creating and executing change management, communications and engagement plans for a portfolio of transformation initiatives. The FLEX Senior Director, Change Management, Communications and Stakeholder Engagement is both strategic and proactive and self-motivated leader and advisor as well as a detail-oriented and hands-on team player who will document and assess changes related to the initiatives they support and design, plan and execute related communications deliverables. This role will partner closely with colleagues throughout the entire Transformation Office – including (but not limited to) PMO, Deployment, Experience + Business Process Design, and Continent Engagement – as well as teams across the enterprise to design, build and execute thoughtful and effective change management plans in service Success in this role requires strong critical thinking skills, attention to detail, comfort with ambiguity, a proven ability to manage multiple work efforts at the same time, as well as a willingness to be tested on difficult and time-sensitive requests. CANDIDATE PROFILE Required Education and Experience Bachelor’s degree from an accredited university AND 10+ years of relevant professional experience in a related function demonstrating progressive career growth and pattern of exceptional performance OR15+ years of relevant professional experience delivering transformation programs for complex, multi-national organizations, demonstrating progressive career growth and pattern of exceptional performanceDemonstrated expertise in developing clear, concise and effective written business communicationsDemonstrated ability to document and assess change impacts for a diverse set of impacted stakeholdersDemonstrated ability to deliver results under difficult conditions, particularly when faced with complexity and ambiguityStrong personal leadership, organizational, relationship-building, and negotiation skillsOutstanding formal and informal presentation skillsDemonstrated ability to deliver results under difficult conditions, particularly when faced with complexity and ambiguityAbility to gain an in-depth understanding of an initiative and represent it to various constituencies across the organizationAbility to work effectively in a complex, service-intensive, deadline-driven environmentAbility to be detailed oriented, while maintaining alignment with broader organization objectivesAbility to juggle multiple projects and many stakeholdersAbility to inspire and maintain the confidence of senior management in the change strategy, approach and planExcellent project and time management skillsSelf-starter with self-confidence, enthusiasm and strong customer service orientationMastery of Microsoft Word, PowerPoint and Excel applications Preferred Master’s degreePrevious experience in consulting to business leaders, providing communication, change management or deployment supportProficiency with Smartsheet and Salesforce Marketing Cloud CORE WORK ACTIVITIES Change Management Strategy + Plan: Partners with Vice President and key colleagues to develop a comprehensive change management strategy and plan. Executes change management strategy and plan working closely with Deployment, Learning and Continent and other teams to meet defined success measures.Develops a wide variety or high-quality change communications resources (e.g., core message materials; how-to resources, emails, webinars, video scripts, website content, etc.).Identifies, proposes solutions for and manages resolution of issues and risks to change management plan.Provides timely updates to senior executives.Facilitates meetings and executive-level sponsor reviews to ensure alignment and approval of change management activities.Develops approach and cadence for program quick wins as well as recognizing positive behaviors.Builds new and innovative recognition platform and campaigns to celebrate associate’s progress along the journey.Leverages forums for listening to what’s going well and what’s not – ensuring both celebrations and pain points are addressed. Change Management Measurement and Analytics Monitors, detects and manages change readiness and adoption through the change journey.Executes change readiness survey; compiles results and applies learnings to change management strategy and plans iteratively.Creates a change management scorecard in partnership with deployment and learning to help identify wins and challenges with change adoption. Monitors and identifies impacts from analytics and provides recommendations to help steer program in the right direction. Leading Team Fosters a team environment that encourages accountability, high standards and innovation.Establishes best practices, methods, processes, tools, and templates for successful execution of communications effortsMakes sure others understand performance expectations.Ensures that goals are being translated to the team as they relate to tracking and productivity.Creates and nurtures an environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.Leads by example demonstrating self-confidence, energy and enthusiasm. Conducting Human Resources Activities Acts proactively when dealing with employee concerns.Extends professionalism and courtesy to employees at all times.Communicates/updates all goals and results with employees.Establishes and maintains open, collaborative relationships with employees.Solicits employee feedback.Observes behaviors of employees and provides feedback to individuals. Additional Responsibilities Inform and/or update executives, peers, and subordinates on relevant information in a timely mannerManage time effectively and conduct activities in an organized mannerPresent ideas, expectations, and information in a concise, organized mannerManage group or interpersonal conflictPerform other reasonable duties as assigned by manager At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. All locations offer 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more. Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, and paid parental leave. Washington Applicants Only: Employees will accrue paid sick leave, 0.0384 PTO balance for every hour worked and be eligible to receive minimum of 9 holidays annually. Marriott Headquarters (HQ) supports a hybrid work environment that helps associates Be Connected. HQ based roles are generally hybrid and require regular in-office presence at the assigned location, including for candidates who live within commuting distance of HQ for a role listed as remote. Remote roles will be clearly identified in the job posting. Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.