FLEX Regional Software Specialist

Responsibilities

• Provide onsite technical support and customer service in addition to working with customers remotely
• Provide expertise and make decisions based on best practices, technical requirements, and/or customer’s business needs
• Initiate problem-solving action and follow through to resolution; execute customer requests for system and process changes
• Build and maintain positive, effective, and mutually beneficial working alliances with the customer
• Build relationships with the Motorola Technical Support team to collaborate and act as liaison with other technicians, stakeholders, and internal MSI teams to provide exceptional customer service as it pertains to software support

Requirements

• 3+ years of Customer Service/Support experience
• 2+ years experience within FLEX software preferred
• Excellent problem-solving capabilities
• Strong written and verbal communication skills
• Strong organizational skills and the ability to handle multiple tasks
• Effective time management skills required
• Proficient computer skills with emphasis on Windows based applications
• Experience with Windows and Linux operating systems preferred
• Exceptional interpersonal skills required
• 50-75% Travel Requirements

Qualifications

• High School diploma
• Valid driver’s license for this role
• Must be able to obtain a background clearance as required by our government customers

Benefits

Our U.S. Benefits Include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave

Relocation Provided

None

Position Type Experienced

Referral Payment Plan Yes