Regional IT Support Specialist

About the role

Your Job Georgia-Pacific is seeking a Regional IT Support Specialist to provide hands-on infrastructure support for Discrete Manufacturing operations across North America, including Wood Products, Corrugated, Warehouse, and Wood & Fiber facilities. This role is part of the Regional Site Services team within Manufacturing IT and focuses on maintaining reliable and secure technology systems that support plant operations.

Responsibilities

• Support and maintain plant IT infrastructure including Windows and Linux servers, virtualization platforms, storage systems, network connectivity, firewalls, and end-user computing systems.
• Troubleshoot and resolve infrastructure, connectivity, and system performance issues affecting manufacturing operations.
• Perform preventative maintenance, system updates, and hardware support to maintain system reliability and reduce production downtime.
• Maintain cybersecurity standards through patching, endpoint protection, and compliance with enterprise security policies.
• Serve as the primary technical contact for manufacturing facilities within your region.
• Build strong working relationships with plant leadership, engineering teams, and operational staff.
• Conduct regular site visits to support infrastructure operations, perform maintenance, and assist with plant technology initiatives.
• Collaborate with network, infrastructure, cybersecurity, and application teams to resolve incidents and implement improvements.
• Document system configurations, troubleshooting steps, and operational procedures to support long-term system reliability.
• Participate in a rotating 24/7 on-call schedule supporting manufacturing operations.

Requirements

• 3 or more years of experience supporting IT infrastructure, systems administration, or enterprise IT environments.
• Hands-on experience with technologies such as Windows Server, virtualization platforms (VMware or similar), Active Directory, and enterprise networking.
• Working knowledge of networking fundamentals including TCP/IP, DNS, and DHCP.
• Experience troubleshooting infrastructure, connectivity, and endpoint issues in business or production environments.
• Strong problem-solving, documentation, and communication skills.
• Ability to work in industrial manufacturing environments and lift up to 35 pounds when supporting equipment installations.

Qualifications

• Ability to obtain and maintain a valid passport for potential international travel.

Skills

• Industry certifications such as Cisco CCNA, CompTIA Network+, or Microsoft infrastructure certifications.
• Experience supporting multi-site environments or field-based infrastructure roles.
• Experience supporting endpoint systems and user environments in production or business environments.
• Exposure to manufacturing or operational technology environments such as process control networks, HMI systems, or industrial automation platforms.
• Experience with scripting or automation tools such as PowerShell.
• Familiarity with IT service management platforms such as ServiceNow.
• Exposure to manufacturing technologies such as automated guided vehicles or other plant control systems.

Benefits

This position provides broad exposure to manufacturing environments, enterprise infrastructure, and operational technology systems. The salary range for this role is $65,000 - $90,000 per year. Koch companies offer a comprehensive benefits package including medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region.