Regional IT Support Specialist

About the role

As part of the Regional IT Operations team at TQL, you will provide onsite and remote technical support for our offices in a designated region. You will work directly with end-users to troubleshoot a wide range of IT issues and leverage your advanced technical knowledge to manage special projects.

Responsibilities

• Manage Windows 10 PC inventory and perform repairs and reimaging
• Travel to regional offices to manage the setup, breakdown and relocation of workstations; install switches, monitor bandwidth and perform wire management as needed
• Assist in Network upgrades and other tests after normal business hours; on-call support
• Conduct a variety of software and hardware tests to evaluate and determine if product will benefit employees and provide feedback to leadership
• Work closely with Network and Database Administrators, App Developers, and vendors to resolve complex issues

Requirements

• Bachelor’s degree in Information Technology or equivalent work experience
• 1 year of Help Desk experience; supporting hardware, software, and VoIP systems
• Strong knowledge of Microsoft Office 365, Windows 10, and SCCM
• Basic server and networking skills; a talent for creatively and decisively solving problems
• Aptitude and ability to work independently and be a technology leader for the company
• Able to travel up to 15-20%