Regional IT Support Specialist

About the role

Your Job Georgia-Pacific is seeking a Regional IT Support Specialist to provide hands-on infrastructure support for Discrete Manufacturing operations across North America, including Wood Products, Corrugated, Warehouse, and Wood & Fiber facilities. This role is part of the Regional Site Services team within Manufacturing IT and focuses on maintaining reliable and secure technology systems that support plant operations.

Responsibilities

• Support and maintain plant IT infrastructure including Windows and Linux servers, virtualization platforms, storage systems, network connectivity, firewalls, and end-user computing systems.
• Troubleshoot and resolve infrastructure, connectivity, and system performance issues affecting manufacturing operations.
• Perform preventative maintenance, system updates, and hardware support to maintain system reliability and reduce production downtime.
• Maintain cybersecurity standards through patching, endpoint protection, and compliance with enterprise security policies.
• Serve as the primary technical contact for manufacturing facilities within your region.
• Build strong working relationships with plant leadership, engineering teams, and operational staff.
• Conduct regular site visits to support infrastructure operations, perform maintenance, and assist with plant technology initiatives.
• Collaborate with network, infrastructure, cybersecurity, and application teams to resolve incidents and implement improvements.
• Document system configurations, troubleshooting steps, and operational procedures to support long-term system reliability.
• Participate in a rotating 24/7 on-call schedule supporting manufacturing operations.

Requirements

• 3 or more years of experience supporting IT infrastructure, systems administration, or enterprise IT environments.
• Hands-on experience with technologies such as Windows Server, virtualization platforms (VMware or similar), Active Directory, and enterprise networking.
• Working knowledge of networking fundamentals including TCP/IP, DNS, and DHCP.
• Experience troubleshooting infrastructure, connectivity, and endpoint issues in business or production environments.
• Strong problem-solving, documentation, and communication skills.
• Ability to work in industrial manufacturing environments and lift up to 35 pounds when supporting equipment installations.
• Ability to obtain and maintain a valid passport for potential international travel.

Qualifications

• Industry certifications such as Cisco CCNA, CompTIA Network+, or Microsoft infrastructure certifications.
• Experience supporting multi-site environments or field-based infrastructure roles.
• Experience supporting endpoint systems and user environments in production or business environments.
• Exposure to manufacturing or operational technology environments such as process control networks, HMI systems, or industrial automation platforms.
• Experience with scripting or automation tools such as PowerShell.
• Familiarity with IT service management platforms such as ServiceNow.
• Exposure to manufacturing technologies such as automated guided vehicles or other plant control systems.

Skills

• Technical proficiency in Windows Server, virtualization platforms, and enterprise networking.
• Networking fundamentals including TCP/IP, DNS, and DHCP.
• Problem-solving and documentation skills.
• Communication and collaboration abilities.
• Experience in industrial manufacturing environments.
• Scripting or automation tools such as PowerShell.
• IT service management platforms such as ServiceNow.
• Exposure to manufacturing technologies and industrial automation platforms.

Benefits

This position provides broad exposure to manufacturing environments, enterprise infrastructure, and operational technology systems. The salary range for this role is $65,000 - $90,000 per year. Koch companies offer a comprehensive benefits package including medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Additionally, Koch companies are committed to equal opportunity employment and provide a supportive work environment for all employees.