FLEX Manager, Quality Assurance

About the role

The FLEX Manager, Quality Assurance is responsible for conducting MI Health Check assessments at designated hotels across the U.S. and Canada. This role ensures properties meet brand and operational standards by performing thorough evaluations and providing actionable feedback to property leadership.

Responsibilities

• Conduct MI Health Check assessments at designated hotels across the U.S. and Canada to evaluate compliance with brand and operational standards.
• Review property operations and identify areas of strength and opportunities for improvement.
• Accurately document assessment findings and prepare detailed reports with minimal errors.
• Communicate results and recommendations effectively to property leadership, ensuring clarity and actionable guidance.
• Share best practices and operational insights, including those from outside the Performance Accountability team, to drive continuous improvement.
• Collaborate with property leaders to address gaps and support implementation of corrective actions.
• Maintain up-to-date knowledge of Marriott International brand standards and operational requirements.
• Ensure consistency and integrity in all evaluations to uphold brand reputation and operational excellence.
• Provide best practices and guidance to property teams to reinforce compliance and enhance performance.
• Manage time and travel efficiently to complete assessments within established timelines.

Requirements

Required Education and Experience:

• 2+ years of experience in hotel operations, quality assurance or brand compliance.
• Ability to travel up to 100%

PREFERRED:

• Previous experience conducting audits or compliance assessments in hospitality.
• Excellent verbal and written communication skills for engaging property leadership.
• In-depth knowledge and direct experience in hotel operations to provide practical insights and context.
• Experience collaborating across teams and leveraging insights from diverse sources.

Qualifications

Preferred:

• Previous experience conducting audits or compliance assessments in hospitality.
• Excellent verbal and written communication skills for engaging property leadership.
• In-depth knowledge and direct experience in hotel operations to provide practical insights and context.
• Experience collaborating across teams and leveraging insights from diverse sources.

Skills

Detail-oriented, possesses strong analytical skills, and demonstrates exceptional communication abilities to influence and educate stakeholders.

Benefits

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. All locations offer 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts.

Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more.

Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, and paid parental leave.

Washington Applicants Only: Employees will accrue paid sick leave, 0.0384 PTO balance for every hour worked and be eligible to receive minimum of 9 holidays annually.

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.