Flex Banker/Universal Banker and Call Center Representative

About the role

Our branch banking and Call Center employees create an environment of trust and an exceptional experience for our customers. We’re looking to add to our team in various branches and our Call Center. If you’re an experienced banking professional, or you have similar work experience with skills that will successfully assist you to grow into this role, this opportunity may be for you.

Responsibilities

• Actively engage with the customer
• Process customer transactions accurately
• Understand and apply bank policies and procedures
• Provide a superior banking experience for the customer through a relationship building approach
• Proactively seek and recommend the best products and services to fit the customer’s needs
• Contribute to the achievement of sales objectives
• Accurately and efficiently process and manage customer transactions
• Understand and navigate various bank systems and equipment (ATMs, cash counting machines, cash recycler)

Qualifications

• Enthusiasm for working with customers
• Possessing the initiative to be successful
• Proven experience in a customer service environment, prior banking, or financial services experience (a plus)
• An understanding of personal finance which includes bank products and services
• Experience handling cash and processing transactions
• Strong computer skills with the ability to navigate various banking computer systems
• Experience dealing with confidential customer information
• The ability to initiate and maintain conversations that result in customer trust and banking relationships
• Great listening skills to identify products and services to meet customer needs
• Flexibility to adapt to ongoing business changes

Benefits

• Exceptional training and professional development from day one
• A Career Development Plan that gives you the knowledge and skills to advance
• The opportunity to build successful relationships with business partners throughout the organization
• Achievable individual sales goals that pay you quarterly incentives while you contribute to the overall success of the branch team and organization
• A comprehensive benefits package, wellness program and generous tuition reimbursement for qualified coursework
• A friendly employee work environment with a company who maintains a culture of pride and commitment to our customers and community
• Community service opportunities where you are encouraged and recognized for participation and giving back to your community

Pay

A good-faith, reasonable estimate of the base salary range for this role is $21.50 - $25.00 per hour and the actual offer will depend on factors such as experience, skills, training, certifications, and education. This base salary reflects one component of our competitive compensation package. This position may be eligible for an incentive plan and includes a comprehensive benefits package.

Schedule

Full time 40 hour/week: Monday-Thursday 7:45AM– 5:00PM, Friday 7:45AM-6:00PM, Saturday 8:00AM-12:15PM Saturday availability required, frequency of Saturday scheduling dependent on location.