Digital Banking Call Center Representative

Duties and responsibilities

• Participate in the Digital Banking phone chat and email contact rotation while providing exceptional service to members.
• Perform online and mobile banking duties for both the consumer and business banking platform.
• Monitor, perform daily tasks, and assist members with various electronic services including but not limited to: Popmoney and External Transfers, Remote Deposit Capture, Money Management, EStatements, Online Account Opening, Purchase Rewards, Apple Pay/Samsung Pay, Online Payment Service.
• Serve as back up to the Contact Call Center rotation and answer general account questions.
• Aid members with questions or problems concerning ATM, debit, credit, and Reloadable Cards.
• Provide information related to field of membership requirements as well as the types of LFCU accounts and the benefits of each.
• Gain an understanding of possible scams and fraudulent activity and use that knowledge to prevent fraud.
• Balance loan payments made by check, and debit card at the end of each night.

Benefits and Compensation

• Incentive opportunities
• Paid Holidays
• Paid Time Off (Vacation, Sick and Personal Days)
• Medical, Dental and Vision Insurance
• 401(k) retirement program with matching funds
• Employer paid Group Term Life Insurance, Short Term and Long Term Disability Insurance
• Tuition Reimbursement Program

About the role

Liberty FCU is a full-service credit union seeking a Digital Banking Call Center Representative with excellent interpersonal and organizational skills to join their team. Experience working in customer service is required and financial institution experience is preferred. The candidate will be scheduled for approximately a 40-hour work week to include Saturdays on a rotating basis.

Requirements

Experience working in customer service is required and financial institution experience is preferred.

Qualifications

The candidate will be scheduled for approximately a 40-hour work week to include Saturdays on a rotating basis.

Skills

Excellent interpersonal and organizational skills.

Benefits

• Incentive opportunities
• Paid Holidays
• Paid Time Off (Vacation, Sick and Personal Days)
• Medical, Dental and Vision Insurance
• 401(k) retirement program with matching funds
• Employer paid Group Term Life Insurance, Short Term and Long Term Disability Insurance
• Tuition Reimbursement Program

Pay

• Not specified

Schedule

• Approximately a 40-hour work week to include Saturdays on a rotating basis.

Liberty FCU is an Equal Opportunity Employer, Minority/Female/Disability/Protected Veteran.