Fleet & Technical Support Manager

About the Role

You will work closely with Field Operations, Engineering, Aftermarket Services, customers, equipment operators, technicians, vendors, and management teams. This role serves as a key technical resource supporting the reliability and performance of custom-built rail inspection vehicles, ultrasonic testing systems, and proprietary inspection technologies. Collaboration across departments is critical to ensure fleet readiness, regulatory compliance, operational excellence, and customer satisfaction.

As a member of the Rail Flaw Detection (RFD) Operations team, you will ensure the reliability, availability, compliance, and technical performance of the RFD fleet and associated inspection systems. This role serves as the primary owner of fleet health and uptime while providing advanced technical support for specialized rail inspection equipment and onboard technologies. You will act as the technical bridge between Operations, Engineering, Aftermarket Services, and customers to resolve equipment issues, support continuous improvement initiatives, and enhance overall fleet performance.

Responsibilities

• Ensure compliance with all DOT regulations, including Hours of Service (HOS) requirements.
• Maintain fleet uptime, reliability, and operational readiness across rail inspection assets.
• Manage preventive maintenance programs and coordinate inspections, repairs, and equipment upgrades.
• Maintain fleet records, registrations, certifications, and compliance documentation.
• Analyze operational and maintenance data to identify trends and improve fleet reliability.
• Manage relationships with service providers, repair facilities, and equipment vendors.
• Develop strategies to improve equipment reliability, reduce operating costs, and increase fleet utilization.
• Serve as the primary technical resource for custom-built rail inspection vehicles and onboard systems.
• Troubleshoot electrical, mechanical, hydraulic, pneumatic, computer, and network-related equipment issues.
• Support field personnel in diagnosing and resolving equipment failures.
• Lead root-cause investigations and implement corrective actions for recurring issues.
• Develop and maintain technical documentation, procedures, and troubleshooting guides.
• Support the operation and troubleshooting of ultrasonic inspection systems and related technologies.
• Assist with investigations involving data quality, inspection integrity, and system performance.
• Promote a culture of safety, quality, accountability, and professionalism.
• Support railroad operating rules, safety standards, customer initiatives, and training activities.
• Provide on-call technical support as required.
• Travel up to 15% as needed to support fleet operations, customer requirements, and technical initiatives.

Requirements

• Associate's or Bachelor's degree in Engineering, Industrial Technology, Fleet Management, Railroad Operations, or a related technical field preferred.
• Minimum of five (5) years of experience in fleet operations, maintenance management, railroad operations, non-destructive testing (NDT), or a related technical environment.
• Experience managing preventive maintenance programs and coordinating equipment repairs and inspections.
• Demonstrated experience troubleshooting complex mechanical, electrical, hydraulic, pneumatic, computer, and network systems.
• Experience analyzing operational or maintenance data to improve equipment reliability and performance.

Skills

• Proficiency with Microsoft Office Suite.
• Experience utilizing ERP, maintenance management, or fleet management systems.
• Strong technical troubleshooting and root-cause analysis skills.
• Experience creating and maintaining technical documentation, procedures, and troubleshooting guides.
• Knowledge of DOT regulations and compliance requirements, including Hours of Service (HOS) regulations.
• Working knowledge of rail flaw detection and NDT methodologies preferred.
• Experience supporting ultrasonic inspection systems preferred.
• Strong organizational and time management skills.
• Excellent communication and collaboration abilities.
• High degree of accountability and ownership.
• Strong problem-solving and decision-making skills.
• Continuous improvement mindset with a focus on safety, quality, and operational excellence.

Physical Demands

• Work is primarily light duty and requires the ability to regularly lift and carry objects weighing up to 20 pounds.
• Ability to sit, stand, and walk unassisted for extended periods.
• Regular use of hands and fingers to handle, operate, and inspect equipment, tools, and controls.
• Requires the ability to communicate effectively through speaking and hearing.
• Correctable vision is required to inspect equipment, review technical documentation, and operate computer systems.
• May occasionally be required to work in field environments, maintenance facilities, rail yards, or around operating rail equipment while utilizing appropriate personal protective equipment (PPE).
• You may also be asked to perform other duties outside of your function or trade, for which adequate training will be provided if necessary.

Pay

The salary rate for this role is currently $79,100 - $112,800. The actual salary offered to a candidate may be influenced by a variety of factors, such as: training, transferable skills, work experience, education, business needs, market demands, and work location. The base pay range is subject to change and may be modified in the future.

Benefits

Benefits include health, welfare, and retirement plans. Other benefit offerings for this role may include an annual bonus, if eligible. More information on offered benefits is available at mywabtecbenefits.com.