Fleet Support Manager

About the role

The Fleet Support Manager will oversee the technical support operations for a fleet management system. This role requires strong leadership skills, excellent communication abilities, and a deep understanding of fleet management systems.

Responsibilities

• Oversee and manage the technical support team to ensure efficient and effective service delivery.
• Develop and maintain strong relationships with customers to understand their needs and provide exceptional support.
• Collaborate with product development teams to identify and address customer issues and improve the fleet management system.
• Provide guidance and training to the support team on best practices and new features of the fleet management system.
• Conduct regular performance evaluations and provide feedback to the support team.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• At least 5 years of experience in a similar role, preferably in fleet management or IT support.
• Proven ability to lead and mentor a team.
• Strong problem-solving and analytical skills.
• Excellent interpersonal and communication skills.
• Experience with fleet management systems and software.

Qualifications

• Experience with AI tools and technologies.
• Ability to work independently and manage multiple tasks simultaneously.
• Knowledge of customer relationship management (CRM) systems.

Skills

• Technical proficiency with fleet management systems.
• Strong organizational and time management skills.
• Ability to communicate effectively with both technical and non-technical stakeholders.

Benefits

• Flexible remote work schedule.
• Competitive salary commensurate with experience.
• Health insurance benefits.
• Professional development opportunities.

Pay

• $80,000 - $100,000 annually.

Schedule

• Full-time position.