Fleet Shop Supervisor II

Job Summary

As a Shop Supervisor II, you'll supervise daily shop operations, monitor work volume, plan work scheduling, and provide coaching on responsive customer service.

Key Responsibilities & Essential Functions

• Applies advanced technical knowledge related to positive partner relations, coaching, and partner development.
• Provides partners with performance feedback and direct assistance to resolve issues; escalates when needed.
• Develops partner work schedules that ensure business needs are met.
• Communicates with and coaches partners to ensure understanding of and commitment to daily business goals.
• Applies advanced understanding of product flow processes; ensures on‑time delivery and equipment slotting schedules are achieved, monitoring and adjusting schedules as needed.
• Applies advanced understanding of productivity and throughput against goals; takes appropriate actions to meet those goals.
• Applies advanced understanding of expense control and contributes to the department’s overall bottom line.
• Monitors daily work volume; adjusts staffing levels and overtime to maintain balance.
• Works with leadership and partners to understand causes of equipment failure; develops and implements plans to address issues and extend equipment life.
• Ensures adequate readiness levels of all vehicles and equipment to meet business needs.
• Researches, responds to, and provides technical insight on customer inquiries, including those from senior leadership and QA teams.
• Ensures compliance with process, facility, and governmental safety requirements.
• Maintains a clean, safe, well‑organized, and pest‑free facility.
• Identifies, addresses, and resolves sanitation, maintenance, and safety issues.

Qualifications

• Supervisory experience (preferred).
• Experience creating and delivering presentations.
• Advanced technical knowledge related to positive partner relations, coaching, and partner development.
• Advanced knowledge of industry fundamentals and compliance, including OSHA, DOT, EEOC, EPA, state employment laws, and department‑level reporting.
• Advanced understanding of expense control and how productivity/throughput affect goals.
• Proficiency operating internal and external software systems.
• Strong verbal and written communication and presentation skills.
• Influencing and analytical skills.
• Ability to manage multiple priorities, shift focus between tasks, and maintain attention to detail.
• A related degree or comparable formal training, certification, or work experience.
• Successful completion of required H‑E‑B training and classes.

Physical Demands & Working Conditions

Work flexible and extended hours/shifts, including 10‑12 hour shifts, nights, weekends, and holidays. Must navigate through all assigned work areas. The environment may require reasonable accommodations for individuals with disabilities.

Last revised: 11/1/2018