Fleet Services Account Manager

About the role

We are seeking a relationship-driven and results-oriented Advanced Services Account Manager to serve as a trusted advisor to our fleet customers. In this role, you will manage strategic customer accounts, drive customer satisfaction, and help customers maximize the value of their fleet operations through data-driven insights and proactive account management.

Responsibilities

• Develop and maintain strong relationships with fleet customers, serving as the primary point of contact for Advanced Services programs.
• Partner with customers to establish and achieve objectives related to cost reduction, fleet optimization, equipment replacement planning, business growth, and other key performance metrics.
• Analyze operational and performance data to identify trends, opportunities, and recommendations that improve fleet efficiency and effectiveness.
• Lead and facilitate customer deliverables, ensuring a high level of service and customer satisfaction.
• Prepare and present Quarterly Business Reviews, including account performance, key metrics, financial reporting, and business development opportunities.
• Monitor program compliance and key performance indicators to ensure contractual and operational objectives are met.
• Serve as a liaison between dealers and customers to resolve service-related issues and ensure timely communication and follow-through.
• Train dealers on best practices, process improvements, and system enhancements that support customer success.
• Collaborate with cross-functional teams to address customer needs and drive continuous improvement initiatives.
• Travel 30-40% as required to support customer engagement and business objectives.
• Add additional duties as assigned.

Requirements

• Bachelor’s degree
• Strong analytical skills with the ability to interpret data and provide actionable recommendations
• Experience managing projects and coordinating multiple priorities
• Customer-focused mindset with a commitment to delivering exceptional service
• Strong verbal and written communication skills
• Able to build relationships and influence stakeholders across multiple organizations
• Strong organizational skills and attention to detail

Qualifications

• Experience in account management, customer success, fleet management, or a related field
• Experience presenting business insights and recommendations to customer leadership teams
• Ability to translate complex data into meaningful business solutions
• Experience working with dealer networks or multi-location customer environments
• Strong problem-solving skills and a continuous improvement mindset
• Proven ability to build trusted relationships and drive long-term customer partnerships

Skills

• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to build and maintain strong customer relationships
• Proficiency in data analysis and interpretation
• Effective project management and coordination skills

Benefits

• Competitive salary range: $65,440 - $83,895 per year
• Relocation assistance may be available
• World-class benefits package including:
• Performance bonus
• Generous paid time off and 13 paid holidays
• Affordable medical plans and no-cost dental & vision options
• 100% 401(k) match up to 6%
• Company-paid life insurance, short-term disability, and long-term disability
• Tuition assistance program
• Employee Assistance Program (EAP) with access to mental health care, legal support, and financial guidance
• Recognition and Kaizen (continuous improvement) reward programs
• Meaningful opportunities for personal and professional development
• Onsite fitness center and occupational health clinic
• Best-in-class work culture

Pay

$65,440 - $83,895 per year

Schedule

Hybrid schedule—collaborate in person Monday through Wednesday at our Columbus, IN office and work remotely Thursday and Friday. 30-40% travel is required.

Contact Us

To learn more about this exciting opportunity, visit our careers pages: Toyota Material Handling North America, Raymond Corporation, and Toyota Heavy Duty Careers.