Client Services Account Manager

About the role

The Client Services Account Manager will play a crucial role in ensuring the smooth execution of private charter flights, managing client interactions, and delivering unparalleled service from the beginning to the end of each trip. We pride ourselves on delivering exceptional service and ensuring every journey is extraordinary.

Essential Functions

• Collect comprehensive trip details for private charter flights and scheduled service flights for Goodspeed and VIP clients, including client and passenger information, passport details, preferences, special requests, connecting flight information, and flight following point of contact.
• Ensure the billing information is complete, and payments are received according to terms.
• Cook up trip logistics such as catering, ground transportation, and special requests.
• Confirm all trip details are complete and send day-prior itineraries to charter clients.
• Monitor potential or actual operational issues (weather, mechanical, delays) and communicate effectively with clients.
• Act as a liaison between the Dispatch team and charter clients to provide accurate and timely updates.
• Follow up with charter clients after trip completion, create trip reports, and record any issues for resolution.
• Collaborate with the Finance team to resolve outstanding payment issues and report billable charter client expenses.
• Proactively engage with Goodspeed and VIP clients to ensure satisfaction.
• Provide coverage for Owner Services when necessary.
• Liaison to ground concierge teams for VIP and Goodspeed clients.
• Execute service recovery and communication for issues.
• Act as initial point of escalation for trip issues.

Required Qualifications

• Bachelor’s degree in Business Administration, Hospitality Management, Aviation Management, or a related field preferred.
• 3–5 years of experience in client services, account management, or sales within luxury travel, aviation, or hospitality industries.
• Proven ability to build and maintain long-term client relationships with high-net-worth individuals and corporate partners.
• Strong understanding of private aviation operations, charter sales, and client logistics (experience in Part 135 or similar aviation environments a plus).
• Exceptional communication and interpersonal skills, with a polished, service-oriented demeanor.
• Demonstrated ability to manage multiple accounts and priorities in a fast-paced, detail-driven environment.
• Proficiency in CRM systems (e.g., Salesforce) and Microsoft Office Suite; experience with aviation booking platforms preferred.
• Collaborative and proactive team player with strong problem-solving and follow-up skills.
• Willingness to work flexible hours, including evenings and weekends, to accommodate client travel schedules.