Fleet Recreation Manager

About the role

The Corporate Extension of the Director Entertainment Operations, Senior Director Entertainment Operations, and Vice President Entertainment Operations.

Responsibilities

• Assists with the service training and development of all shipboard Recreation Manager/Supervisor, Team Leaders and Recreation Staff members, ensuring service standards are met, adherence to corporate policies and procedures, and standard operating procedures.
• Ensures that safety protocols and guest satisfaction is achieved and maintained within the targets established by the company.
• While onboard, reports to the Staff Captain, General Manager, Cruise Director and Safety Officer.
• Works in conjunction with the Staff Captain, Chief Officer and Safety Officer to maintain a high standard of safety procedures for all recreation staff and recreation areas.
• Monitors the performance of all recreation staff, and all other recreation related services, to ensure that their duties and services are carried out in accordance with company policies and standards.
• Aids in implementing processes and other procedures that lead to efficiencies and continuous improvement in safety.
• Aids in establishing procedures for minimum and maximum par-stocks in all recreation storerooms.
• Creates and conducts formal and informal training sessions with all Recreation Staff related to safety awareness, basic operations skills, and guest service.
• Ensures that all cost control procedures are properly carried out to ensure minimum waste.
• Conducts a physical recreation inventory (spot checks) on each visit to the vessel.
• Aids in establishing procedures for storeroom operations including ordering, receiving, storing, issuing, and inventory control.
• Advises on product and equipment specification.
• Be a direct to liaison with vendors and schedule regular maintenance with them in conjunction with Senior Director of Entertainment Operations.
• Have an awareness of maintenance issues and partner with Jr Electronics for onboard maintenance and Superintendents, regarding overall upkeep of facilities. Suggest improvements for Dry Docks.
• Work directly with the Innovation Team to give input and a different perspective on future attractions.
• Audit onboard signage for accuracy, consistency and branding.
• Contribute to the creation and revisions of SOPs as needed.
• Manage the schedules of the Recreation Managers, Supervisors and Team Leaders and make staffing suggestions as needed to the Assignment Specialist.
• Perform other related duties as assigned or as directed.

Qualifications

• Minimum of five (5) years’ experience in recreation operations on a cruise ship and/or shore side related management position is required.
• Intermediate to Advanced level English verbal and writing skills, including the proper use of English grammar is required.
• Minimum three (3) years of experience with maintaining par inventories is required.
• Recreation Degree/Certificate or a similar discipline is required.
• Related experience and/or training may substitute for this educational requirement at an equivalent.
• Position-specific STCW training from an accredited educational institution is required.