Fleet Operations Support Specialist II

About the role

Cox Fleet is seeking a Fleet Operations Support Specialist II to manage, maintain, and support driver service platforms while consulting with customers to drive further value throughout the organization.

Responsibilities

• Manage procurement, deactivation and warranty process for telematic devices
• Work with telematic vendors, drivers and maintenance facilities to ensure proper installation and continued functionality
• Partner with Cox Fleet and telematic provider(s) to troubleshoot issues
• Maintain user, driver and corporate hierarchy and permissions for responsible programs
• Consult with stakeholders to provide reporting to maximize value of corporate programs
• Maintain knowledge of program updates and train users on new and existing features
• Ensure billing accuracy and timely processing of payment
• Help build and create automations with providers and Cox systems
• Support field teams during BCP events

Requirements

• High School Diploma/GED and 3 years’ experience in a related field
• 3 years asset, client or account management experience preferred
• Strong interpersonal skills and the ability to effectively communicate with peers, business partners, and leadership
• Proficient in understanding, analysis, and management of vehicle information to provide recommendations
• Strong proficiency with computers and Microsoft Office programs; strong MS Excel proficiency required
• Self-motivated, able to manage expectations, prioritize work to meet deadlines, and work under pressure in a fast paced, high-energy environment
• Excellent communication skills, both written and verbal
• Works well in a team environment by supporting departmental initiatives and goals

Qualifications

• Bachelor’s degree
• Fleet and telematics experience

Skills

• Strong proficiency with computers and Microsoft Office programs; strong MS Excel proficiency required
• Strong interpersonal skills and the ability to effectively communicate with peers, business partners, and leadership
• Strong proficiency in understanding, analysis, and management of vehicle information to provide recommendations
• Strong proficiency in troubleshooting telematic devices and systems
• Strong proficiency in managing and maintaining telematic device installations and functionalities
• Strong proficiency in managing and maintaining user, driver, and corporate hierarchies and permissions
• Strong proficiency in providing reporting and maximizing value of corporate programs
• Strong proficiency in ensuring billing accuracy and timely processing of payments
• Strong proficiency in building and creating automations with providers and Cox systems
• Strong proficiency in supporting field teams during Business Continuity Planning (BCP) events

Benefits

Cox Fleet is an Equal Opportunity Employer, including disability/vets.

Pay

N/A

Schedule

N/A