Fleet Manager - Waukegan, IL

About the role

Manages the day-to-day operation of multiple locations, teams, and customer-facing delivery operations across an assigned U.S. region. Scope may include distribution operations, transportation and fleet execution, and third-party logistics partners.

Responsibilities

• Develop and execute the regional operating plan covering capacity, labor, routing, and peak-readiness requirements.
• Own operating performance for the region, including service reliability, safety, quality, cost, and productivity metrics.
• Provide escalation governance for complex delivery or customer issues by removing barriers and holding teams accountable for resolution.
• Manage third-party logistics and transportation partner performance, including SLAs, issue resolution, and performance reviews.
• Sponsor and govern continuous improvement initiatives to improve safety, service, efficiency, and cost-to-serve.
• Lead, coach, and develop site leaders and teams, including performance management, staffing, training reinforcement, and engagement.
• Ensure operational compliance and audit readiness in partnership with Quality, Training, and HR.
• Partner cross-functionally with Customer Care, Distribution, Planning & Deployment, Transportation, Tech Support, Credit & Collections, and Sales.
• Provide forecasting and budget inputs for the assigned region, including labor, transportation spend, and operational investments.

Requirements

• Demonstrated leadership experience in multi-site, customer-facing logistics, distribution, fleet, or delivery operations.
• Strong analytical capability with experience managing KPIs, cost drivers, and operational performance trends.
• Proven project leadership and execution, with the ability to sponsor and sustain improvement initiatives.
• Strong communication and stakeholder management skills across cross-functional partners.
• Working knowledge of ERP, WMS, and TMS environments.

Qualifications

• Bachelor’s degree preferred; equivalent combination of education and experience considered.
• Minimum of 5+ years of progressive experience in transportation, logistics, distribution, or customer-facing delivery operations.
• Demonstrated experience overseeing multiple locations and leading teams or leaders.

Skills

• Leadership
• Project Management
• Communication
• Operational Excellence
• Continuous Improvement
• ERP, WMS, TMS Knowledge

Benefits

• Paid Time Off and Paid Holidays
• Medical, Dental, Disability and Life Insurance coverage
• Vision and Voluntary Benefits
• Paid Parental Leave
• Retail Savings Plan
• Flexible Health Care Spending Accounts
• Education Assistance Plan

Pay

The estimated base salary for this position is $80,000 to $110,000 annually.

Schedule

Not specified.