Fleet Dispatcher, Experienced

Position Overview

As a Dispatcher with the C&S Family of Companies, you serve as the primary point of contact for a group of professional drivers (primarily Class A CDL holders). This role is responsible for dispatching loads and ensuring the drivers are set up for success—communicating special instructions for each assignment, assigning the correct equipment, and providing coordination as needed. The dispatcher is tasked with executing the day's workload and informing the correct stakeholders (internal and external) of any deviations from plan. Additionally, this role plays a vital role in creating a culture of safety and in prompt issue resolution—removing obstacles and informing leadership of issues raised / created by drivers or customers.

Job Description

Pay Rate: $20/hr
DOT Compliance Knowledge: Preferred
Days and hours to be determined (must be flexible)
Benefits: Day 1—Weekly pay

Skills

• Specialized Knowledge: CDL, General computing ability, Knowledge of OSHA and DOT regulations, Bi-Lingual English/Spanish (Preferred)
• Special Skills: Ability to multi-task, Interpersonal skills, Communication (written and oral), Telephone etiquette.

Qualifications

• Driver Engagement
• High School Diploma - General Studies
• Planning & Execution
• Transportation Communication
• Transportation Safety

About the Role

The dispatcher is responsible for reviewing routing and scheduling plans for the shift to ensure all assignments are covered. They dispatch routes and relay information, instructions, and/or messages to drivers. They ensure every driver has what they need to be successful for the day. If loads are uncovered, they work with the team to develop a coverage plan and communicate accordingly. They utilize appropriate channels to clearly communicate information pertaining to daily transportation operations, including issues such as delivery time/plans adjustments, missing product, hours of service issues, safety incidents, etc. They update the customer portal when applicable and engage with the driver workforce to help site leadership create a best-in-class work environment. They promptly escalate issues to management and offer solutions on how to resolve. They are responsible for updating the dispatch system to ensure accuracy of information. When a driver returns, they complete a debrief process to see how the driver's day went, review paperwork, and make system updates as needed. They answer phones in a professional manner, troubleshoot, and escalate when necessary. They ensure drivers are compliant with DOT regulations regarding Hours of Service. They perform daily safety observations to ensure transportation associates are utilizing preferred work practices.

Company

C&S Wholesale Services is one of many companies within the C&S Family of Companies, the largest wholesale grocery supply company in the U.S. and the industry leader in supply chain innovation. At C&S, we select the best and those with the motivation, pride, and drive to succeed in our fast-paced world. Working safely is a condition for employment with C&S Wholesale Services, Inc. C&S Wholesale Services, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. The Company provides affirmative action in employment for qualified individuals with a disability and protected veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act. The Company offers benefits available from day 1 (medical, dental, vision), company matched 401-k, paid training, weekly pay, PTO and holiday pay, career progression opportunities, tuition reimbursement, employee health & wellness program, employee discounts/purchasing programs, employee assistance program, and $100 towards the purchase of safety shoes.