Fleet Dispatcher
Midas - Detroit · Livonia, MI · 2 mo ago
On-siteDistribution$71k–$151k/yrFull-time
Average Pay
Our Average Lead Technician earns $71,051 to $151,212+/year, and the Average Store Manager earns $88,621 to $121,031 based on skill/experience.
Benefits
- Group health insurance (BCBS)
- 401(k) Company Program
- Paid Vacation (1-2 Weeks)
- Paid holidays (8+ per year)
- Dental insurance
- Health insurance
- Vision insurance
- Employee discounts
- Expense reimbursement
Perks
- Bonus based on performance
- High-Volume Store Opportunity
- Clean and modern environment
- Great company culture & Team outings
- Signed bonuses
Day-in-the-Life
As a Fleet Dispatcher, you will:
- Dispatch calls for emergency roadside assistance to members and / or club fleet personnel via radio, telephone or electronically.
- Receive and manage calls related to emergency and / or commercial road service, utilizing a computer aided call processing system.
- Perform geographical location spotting and map reading, providing detailed instructions to Fleet Service or contractedi personnel to determine member / customer location.
- Maintain inventory of tow truck / service vehicle supplies, vehicle maintenance / repair records, and requisition replacement tools and / or equipment, when required.
- Ensure proper maintenance of tow trucks, service vehicles and equipment.
- Assist coworkers and less-tenured dispatchers, as necessary.
Qualifications
- Excellent written and verbal communication
- Call center environment experience, past experience dispatching calls
- Positive attitude and willingness to succeed
- Work in a fast-paced environment
- MUST be a team-player
- Excellent problem-solving skills
- Willingness and ability to work irregular hours, weekends and/or holidays.
- Customer service experience
- Knowledge of policies and procedures (service benefits) relative to emergency road service
Benefits & Perks
- Hourly wage + bonus
- Career advancement
- Health insurance; dental/vision
- 2 weeks paid vacation
- Holiday pay
Company Information
Midas is a family-owned Automotive repair & tire retailer. We also provide roadside assistance throughout the Metro Detroit Area. Our mission is to provide quality service while delivering a unique customer experience and exceeding expectations. We are one of the fastest growing companies in the area, and have extensive career opportunities. Join our winning team and help develop your career path.
Contact
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