Fleet Dispatcher

About the role

The Dispatcher is responsible for the efficient scheduling, routing, and coordination of lowboy, triaxle, and roll-off truck operations. This role requires a CDL license and working knowledge of heavy equipment transport regulations and procedures. The ideal candidate has experience in logistics, strong problem-solving skills, and a no-nonsense approach to getting trucks where they need to be on time and within compliance. This position may also include dispatching sweeper trucks as part of future operational needs.

Responsibilities

• Dispatch Coordination
  • Assign routes and jobs to drivers based on equipment availability, driver’s hours, and project needs.
  • Coordinate timing of lowboy hauls based on jobsite start times, mobilization deadlines, and equipment readiness.
  • Determine the safest and most efficient routes for all truck types, including detours for height, weight, or hazardous material restrictions.
  • Ensure all oversized or overweight loads are properly permitted and escorted if required by DOT/state laws.
  • Use GPS or fleet management software to monitor driver locations, job progress, and estimated time of arrivals (ETAs).
  • Adjust dispatch schedules in real-time to handle breakdowns, traffic delays, jobsite changes, or driver call-offs.
  • Communicate daily with jobsite personnel to align truck/equipment dispatching with current project needs.
  • Document pickup/drop-off times, load details, ticket numbers, and material quantities for accurate billing and reporting.
  • Verify driver availability and hours of service before assigning hauls to prevent violations and ensure legal operation.
  • Optimize the use of company-owned trucks versus third-party rentals to control costs and availability.
  • Schedule drop-offs, pick-ups, and swaps of roll-off containers at job sites or waste facilities.
  • Review that all scheduled moves, loads, and deliveries are completed and logged properly before closing the dispatch day.
  • Keep an updated log of where all trucks and equipment are located and when they will be available for the next job.
• Communication & Oversight
  • Use phone, radio, or dispatch systems to provide real-time instructions, updates, and support throughout the workday.
  • Get load-out schedules, site readiness updates, and special hauling instructions directly from field leadership.
  • Confirm that drivers are on time for start-of-day roll calls and have completed their routes or jobs before closing out.
  • Respond to equipment breakdowns, site delays, or routing issues quickly and provide solutions or alternate instructions.
  • Proactively inform drivers, foremen, and customers of any changes, delays, or rescheduling needs.
  • Ensure drivers submit required paperwork (load tickets, scale receipts, delivery confirmations) on time and correctly filled out.
  • Follow up with drivers at the end of their shift to discuss issues, confirm task completion, and gather feedback.
  • Communicate with maintenance, safety, and operations teams regarding truck readiness, driver availability, or compliance issues.
  • Use GPS/fleet tracking systems to oversee driver speed, idle time, route adherence, and safe driving practices.
  • Reinforce policies regarding personal conduct, equipment use, communication protocols, and reporting requirements.
  • Inform management of recurring issues, safety risks, or driver concerns that need higher-level attention.
  • Give detailed direction for unusual loads (e.g., oversize/overweight, hazardous material, sensitive equipment) including permits, securement, and drop zones.
  • Communicate with customers and field crews to plan timely bin swaps, empties, or repositions.
  • Be available and responsive to all communication regarding truck operations during active dispatch hours.
• Compliance & Documentation
  • Ensure all assigned drivers have current, valid CDL licenses and medical certifications on file.
  • Monitor driver logs daily to prevent HOS violations and avoid DOT penalties.
  • Collect, review, and store ELD or manual logs as required for audits and internal recordkeeping.
  • Document each trip's origin, destination, time, mileage, load type, and quantity for billing and compliance.
  • Confirm drivers are following DOT load securement rules and carrying proper permits for oversize/overweight hauls.
  • Require and collect completed DVIRs (Driver Vehicle Inspection Reports); flag and report any safety defects.
  • Log all dispatch activity, including truck assignments, time out/in, load status, and customer/job site info.
  • Track bin drop-off, pick-up, dump, and swap activities with customer name, location, and waste type.
  • Ensure fuel tickets and odometer readings are submitted and recorded for IFTA and internal tracking.
  • Organize and provide records (logs, tickets, permits, inspections) when required for compliance reviews or audits.
  • Maintain a record of any infractions, citations, or accidents involving drivers or equipment.
  • Record and report any equipment issues or defects flagged by drivers during dispatch operations.
  • Store logs and documents in accordance with DOT/FMCSA and company record retention policies.
  • Confirm trucks and trailers are only being used by authorized, qualified personnel.
• CDL Back-Up Driving and Training
  • Operate and teach lowboy, triaxle, or roll-off trucks when scheduled drivers are unavailable due to call-outs, vacations, or no-shows.
  • Drive in situations that require advanced skill or experience, such as congested urban zones or rough terrain.
  • Evaluate new drivers' performance during real-world runs and provide feedback on driving technique, routing, and safety.
  • Instruct drivers on dispatch protocols, paperwork handling, ELD usage, load tracking, and communication expectations.
  • Reinforce defensive driving, HOS rules, pre-trip inspection standards, and accident-avoidance best practices.
  • Assess whether drivers are ready for solo runs and report competency to operations/safety managers.
  • Provide retraining for drivers flagged for safety violations, DOT issues, or performance problems.
  • Occasionally deliver quick safety meetings or one-on-one refreshers on topics like load securement, speed control, or winter driving.
  • Keep a log of all training or mentoring sessions and submit it to HR or Safety for compliance tracking.

Qualifications

• High School Diploma or GED; College or technical training is a plus but not mandatory.
• 3–5 years of Commercial Driving Experience (hands-on experience operating lowboys, triaxles, and/or roll-offs preferred).
• 2+ years of Dispatching Experience (preferably in construction, heavy haul, or waste hauling environments).

Industry Specific Certifications and Skills

• Valid CDL A Driver’s License
• DOT Medical Card
• Load Securement Training / FMCSA Cargo Securement Certification
• OSHA 10/30-Hour Certification
• Customs/Border Compliance Courses (ACI/ACE/PARS/PAP Basics)

Physical Requirements

• Ability to work in both office and shop environments.
• Ability to stand, walk, bend, lift or carry up to 40 lbs.
• Use of personal protective equipment (PPE) required when on-site.
• Some travel may be required.

Work Environment

• Office environment with occasional shop environment.
• Exposure to outdoor conditions, including weather, dust, and noise.
• Fast-paced, service-oriented environment with cross-functional collaboration.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.